Stephanie Conciatore
Sydney,NSW
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Anytime Fitness
06.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Flight Attendant
Virgin Australia
08.2023 - 05.2024
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Flight Attendant
QANTAS
03.2021 - 08.2023
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Dispatch and Customer Service
Coco Republic
01.2020 - 03.2021
- Streamlined dispatch operations by implementing efficient scheduling systems and route planning.
- Improved driver retention rates through effective training programs and ongoing performance evaluations.
- Enhanced warehouse efficiency by reorganizing storage layout for easier access to high-demand items.
- Resolved disputes with suppliers or carriers promptly, protecting company interests while fostering positive working relationships.
- Provided excellent customer service during deliveries, answering questions about products and services as needed.
- Created integrated program plan from individual project plans and used plan to rebalance work and manage variances across projects.
Certification
CPR
First AID
Police Check
Experience with Electric Paletjacks
Timeline
Assistant Manager
Anytime Fitness
06.2024 - Current
Flight Attendant
Virgin Australia
08.2023 - 05.2024
Flight Attendant
QANTAS
03.2021 - 08.2023
Dispatch and Customer Service
Coco Republic
01.2020 - 03.2021
CPR
First AID
Police Check
Experience with Electric Paletjacks
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