Stephanie Gumiran
Kingswood,NSW
Summary
Compassionate professional with experience in the health care sector and retail. Skilled in emotional support, effective communication, and time management, contributing to high customer satisfaction and fostering positive relationships in both retail and healthcare environments.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Retail Sales Associate
CSD And Shelly's Boutique
Penrith, NSW
07.2023 - 10.2025
- Assisted in training new employees on customer service protocols and store policies.
- Engaged customers in conversation to build rapport and encourage repeat visits to the store.
- Monitored product displays, ensuring all items were properly labeled and presented attractively.
- Assisted customers with finding the right product for their needs.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Handled customer complaints in a professional manner.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Demonstrated knowledge of store products and services.
- Organized displays to attract customers and promote sales.
Staff Midwife
People's Emergency Hospital
Tuguegarao, Philippines
10.2016 - 11.2018
- Conducted comprehensive assessments to identify patient needs and develop appropriate care plans.
- Facilitated effective communication between patients and healthcare team to enhance patient outcomes.
- Supported laboring mothers through emotional and physical assistance during delivery.
- Educated patients on postpartum care, breastfeeding, and newborn care practices.
- Identified potential complications during labor and implemented timely interventions.
- Organized and maintained patient records, ensuring accuracy and confidentiality.
- Conducted postnatal visits with new mothers and infants, assessing physical condition and offering advice on breastfeeding.
Private Caregiver
Private Employer
Kowloon, Hongkong
05.2014 - 08.2016
- Monitored vital signs and reported changes to appropriate family members or healthcare professionals.
- Engaged clients in stimulating conversations and activities to promote mental well-being.
- Organized and managed household tasks, including laundry, cleaning, and grocery shopping.
- Supported clients in maintaining personal hygiene and grooming routines for comfort and dignity.
- Ensured safety measures were in place to prevent accidents in the home environment.
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
Education
Diploma in Midwifery -
University of Cagayan Valley
Tuguegarao, Cagayan Philippines03-2014
National Certificate in Caregiving -
Medical Colleges of Northern Philippines
Tuguegarao, Cagayan Philippines04-2010
Associate Degree in Nursing -
Medical Colleges of Northern Philippines
Tuguegarao, Cagayan Philippines03-2006
High School Diploma -
Itawes National Agricultural And Technical School
Tuao, Cagayan Philippines04-2004
Skills
- Relationship building
- Active listening
- Customer engagement
- Time management
- Effective communication
- Emotional support
- Patient assessment
- Care planning
- Personal hygiene support
- Vital sign monitoring
- Care coordination
- Housekeeping tasks
- Personal hygiene assistance
- Direct patient care
- Compassion and empathy
Languages
English
Professional
Certification
Registered License Midwife of the Regulation Commission, Philippines.
References
References available upon request.
Timeline
Retail Sales Associate
CSD And Shelly's Boutique
07.2023 - 10.2025
Staff Midwife
People's Emergency Hospital
10.2016 - 11.2018
Private Caregiver
Private Employer
05.2014 - 08.2016
Diploma in Midwifery -
University of Cagayan Valley
National Certificate in Caregiving -
Medical Colleges of Northern Philippines
Associate Degree in Nursing -
Medical Colleges of Northern Philippines
High School Diploma -
Itawes National Agricultural And Technical School