Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Stephanie Lan Huong Vo

Deer Park,VIC

Summary

To pursue a new and challenging career where I can implement my knowledge and acquire new skills.

Demonstrates strong problem-solving and multitasking abilities with years of experience in diverse roles. Skilled in team leadership and excellent at building relationships, with strong communication and customer service. Focused on achieving personal goals while fostering collaborative success and enhancing overall service quality.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Machine Operator

Maesrk
Derrimut, VIC
03.2023 - Current
  • Operate computerized machinery and fulfill wholesale orders.
  • Maximize daily targets through effective performance.
  • Ensure operational excellence through rigorous quality checks, addressing discrepancies, to maintain top-tier standards.

Ecommerce Coordinator

Frank Green
Altona, VIC
07.2022 - 02.2023
  • Manage all incoming eCommerce orders, including returns and quality assurance, to ensure efficient processing and customer satisfaction.
  • Maximize daily targets through effective performance and coordination.
  • Monitor and manage orders through Shopify and ShipStation platforms.
  • Support the eCommerce Supervisor in achieving daily targets and resolving backorders.
  • Troubleshoot issues with tablets and printers, and address team member inquiries regarding orders.
  • Oversee return processing, report discrepancies, and coordinate with the Inventory team for product rejections.
  • Conduct daily team meetings with members across two shifts to ensure alignment and productivity.
  • Liaise with the Customer Experience team to enhance overall service quality.

Ecommerce Assistant

Frank Green
Altona, VIC
01.2022 - 07.2022
  • Manage incoming eCommerce orders from Australia and New Zealand
  • Monitor replenishment, picking, and fulfillment teams to achieve daily targets
  • Support the eCommerce Coordinator in resolving backorders
  • Lead the team to maximize daily fulfillment efficiency

Pick / Packer

Frank Green
Altona, VIC
11.2021 - 01.2022
  • Utilized hand-held scanners to scan barcodes and enter data into the system.
  • Assembled boxes and cartons according to customer specifications.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Maximize daily targets through effective performance.

Pick / Packer

Elite socks
03.2021 - 11.2021
  • Labeled, sorted, and organized packages for efficient delivery.
  • Maximize daily targets through effective performance.

Barista

Da Coffee Bean Drive Through
11.2015 - 12.2019
  • Customer Service
  • Coffee and Sandwich hand
  • Handled cash
  • General housekeeping

Education

Diploma of Hospitality -

Academia
12-2016

Responsible Service of Alcohol Cert -

RSA
12.2013

Skills

  • Ability to manage organizational change
  • Strong Work Ethic
  • Multitasking
  • Attention to detail
  • Independent work
  • Proactive work
  • Customer service experience
  • Operational environment experience
  • Verbal communication
  • Written communication
  • Problem-solving skills

Certification

Available on request

References

Available on request

Timeline

Machine Operator

Maesrk
03.2023 - Current

Ecommerce Coordinator

Frank Green
07.2022 - 02.2023

Ecommerce Assistant

Frank Green
01.2022 - 07.2022

Pick / Packer

Frank Green
11.2021 - 01.2022

Pick / Packer

Elite socks
03.2021 - 11.2021

Barista

Da Coffee Bean Drive Through
11.2015 - 12.2019

Diploma of Hospitality -

Academia

Responsible Service of Alcohol Cert -

RSA

Similar Profiles

CREATE PROFILE
Stephanie Lan Huong Vo