Stephanie Larkin
Wodonga,VIC
Summary
Dynamic professional with a proven track record at Services Australia, showcasing exceptional leadership qualities and stakeholder relations. Excelled in high-stress situations by maintaining professionalism and integrity, surpassing team goals through innovative service initiatives. Skilled in policy analysis and verbal communication, consistently achieving key performance indicators with a focus on continuous learning and improvement.
Overview
6
6
years of professional experience
Work History
Public Service Officer
Services Australia
Albury, NSW
04.2023 - Current
- Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
- Provided guidance and support for staff responsible for delivering specific types of public services.
- Provided customer service to the public by responding to inquiries and resolving complaints.
- Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
- Effectively and efficiently reconciled employer accounts.
- Consistently met monthly key performance indicators.
- Maintained updated knowledge through continuing education and advanced training, always having the willingness to learn, and explore new opportunities.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Consistently upheld high standards for both written and verbal communication.
Employment Consultant
CVGT
Wodonga, VIC
04.2022 - 04.2023
- Conducted interviews and assessments to determine client skills and barriers for employment.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Managed a caseload of approximately 70 clients per month providing ongoing support throughout the job search process.
- Placed individuals in jobs based on skills, abilities and interests.
- Provided career counseling services, including resume writing assistance and interview preparation guidance.
- Assisted clients in addressing barriers to employment, such as transportation or childcare.
- Collaborated with hiring managers to develop effective recruitment strategies that meet their requirements.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Wrote job support plans with clients and provided follow-along supports to maintain client employment.
- Provided ongoing support and coaching to clients throughout the job application process.
- Identified training resources available within the community that could benefit unemployed individuals seeking employment.
Dental Nurse
Award Orthodontics
Albury, NSW
10.2018 - 04.2022
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Greeted patients upon arrival at the office and provided them with necessary information about their visit.
- Processed payments from patients for services rendered.
- Established clean, sterile and welcoming environment for patients. Ensured a clean and safe environment for patients in accordance with infection control policies.
- Selected and prepared materials and instruments for specialized and routine procedures.
- Educated patients on proper oral hygiene techniques to promote overall oral health.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Certificate 3 Childcare -
Wodonga TAFE
Wodonga11-2013
High School Diploma -
Xavier High School
Albury11-2011
Skills
- Leadership qualities
- Stakeholder relations
- Policy analysis
- Data interpretation
- Professionalism and integrity
- Strong interpersonal skills
- Adaptability
- Verbal and written communication
- Time management abilities
- Multitasking
- Task prioritization
- Attention to detail
- Problem-solving
- Teamwork
Timeline
Public Service Officer
Services Australia
04.2023 - Current
Employment Consultant
CVGT
04.2022 - 04.2023
Dental Nurse
Award Orthodontics
10.2018 - 04.2022
Certificate 3 Childcare -
Wodonga TAFE
High School Diploma -
Xavier High School