Stephanie Lichtenberg
Doncaster
Summary
Dynamic and results-driven professional with extensive experience at Metro Trains Melbourne. Proven track record in enhancing passenger satisfaction through effective problem-solving and teamwork. Skilled in cash handling and operational compliance, I successfully implemented process improvements that boosted service efficiency. Committed to maintaining a safe and welcoming environment for all passengers.
Overview
17
17
years of professional experience
Work History
Station Assistant
Metro Trains Melbourne
06.2019 - Current
- Managed daily station operations to ensure passenger safety and service efficiency.
- Implemented customer service initiatives, enhancing passenger experience and satisfaction scores.
- Resolved conflicts among passengers diplomatically, maintaining a safe and harmonious atmosphere.
Station Officer
Metro Trains Melbourne
07.2012 - 06.2019
- Ensured compliance with safety regulations during daily operations.
- Monitored train schedules and coordinated timely departures and arrivals on control desk and making announcements.
- Implemented process improvements to enhance service efficiency and reliability.
- Trained new staff on operational procedures.
- Customer service helping customers topping up myki's and help with directions
Station Officer
Metro Trains Melbourne
01.2010 - 07.2012
- Learnt how to do hand written Vline tickets
- Learnt how to use Myki ToT from the BOM machaine
- Learnt how to open and close station with electronic gates
Station Assistant
Connex/ Metro Trains Melbourne
04.2009 - 01.2010
- I started as a Station Assistant learnt how the barriers operate
- I learnt how the booking office operates
- I learnt how to do V/Net for Vline customers
- I learnt how the control desks operates change TD numbers, change platforms, making announcements for the station as well a line announcements for the unmanned stations
Education
High School Diploma -
Templestowe College
Templestowe, VIC12-2008
Skills
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Punctuality
- Reliability
- Cash handling expertise
- Team collaboration
Timeline
Station Assistant
Metro Trains Melbourne
06.2019 - Current
Station Officer
Metro Trains Melbourne
07.2012 - 06.2019
Station Officer
Metro Trains Melbourne
01.2010 - 07.2012
Station Assistant
Connex/ Metro Trains Melbourne
04.2009 - 01.2010
High School Diploma -
Templestowe College