Stephanie Michael

• Competent in general dentistry including comprehensive examinations, radiography and treatment plan formulation.
• Improved patient oral health by providing comprehensive examinations, scaling and root surface planning, deciduous and permanent teeth restorations, and deciduous teeth extractions.
• Reduced anxiety levels in nervous patients through gentle approaches and detailed explanations of treatment options.
• Acquired proficiency and diverse exposure to various dental settings and demographics through placements, including:

- Bendigo Health

- East Grampian Health Services (Ararat)

- Barwon Health (Outreach Programs)

- Smile Squads Program

- Aged Care Facility

- Orthodontic Placement

• Delivered excellent client service to create positive patient experiences and build patient trust. Promptly addressing patient inquiries via phone, emails or in-person interactions.
• Demonstrated strong multitasking abilities by managing multiple phone lines, reception area cleanliness, and effectively handling general administrative duties.
• Provided mentorship and support for new staff members, aiding in their training.
• Provided chairside assistance during complex procedures, enhancing dentist efficiency and patient satisfaction.
• Prepared and arranged instruments, medicaments, and required materials for dental procedures, ensuring smooth and timely operations.

• Scheduled, rescheduled, and cancelled appointments, ensuring efficient management of clinic's schedule.
• Maintained clean and welcoming reception area, contributing to a positive experience for patients during their dental visits.
• Cleaned and sterilised instruments, organised surgeries, and restocked supplies.
• Assisted chairside during dental procedures, supporting the dental team and enhancing patient care.

• Greeted incoming patients and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with patients, and updated patients' records.
• Answered and actioned phones promptly, ensuring efficient communication.
• Kept reception area clean and neat contributing to a welcoming and professional environment for patients.