Stephanie Petersen
Dubbo,Australia
Summary
A dedicated and results-driven professional with over 10 years of diverse experience across aged care, disability services, car insurance, and hospitality sectors. Adept at delivering exceptional client care and service, managing teams, and implementing efficient processes to enhance customer satisfaction and operational effectiveness. Possesses strong interpersonal skills and a deep understanding of client needs, with a proven ability to navigate complex challenges in dynamic environments. Highly skilled in communication, problem-solving, and providing compassionate support while adhering to industry standards and regulations.
Overview
8
8
years of professional experience
Work History
Disability Employment Consultant
APM
Dubbo, NSW
09.2024 - Current
- Monitored outcomes for participants placed in jobs to ensure successful employment retention.
- Assisted clients in completing job applications and preparing for job interviews.
- Assisted clients in addressing barriers to employment, such as transportation or childcare.
- Assisted clients in developing effective communication strategies when interacting with prospective employers.
- Developed individual employment plans tailored to clients' needs and career objectives.
Program Support Officer
YellowBridge QLD
01.2022 - 09.2024
- Ensure company operations comply with safety standards, enhancing workplace security
- Maintain clear communication with clients and caregivers about schedule changes, ensuring service continuity
- Resolve customer complaints and inquiries effectively, improving overall customer experience
- Input data accurately into software programs, enhancing data management efficiency
- Coordinated with multiple departments to optimize scheduling processes, ensuring seamless service delivery and reduced cancellations
Insurance Claims Specialist
Suncorp
08.2018 - 01.2022
- Documented specific claims by completing and recording forms, reports and logs
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes
- Supported efficient handling of complex claims to complete required line items
- Determined liability, compensability and benefits due on each claim
- Maintained pleasant and cordial attitude, remaining calm when issues arose
Barista
Rozzi's Italian Canteen
04.2017 - 08.2018
- Maintained clean and organized workspace, enabling coworkers to locate resources and product
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives
- Followed health, safety and sanitation guidelines to pass state inspections
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Maintained calm demeanor during high-volume periods and special events
Education
Graduate Certificate Impact Program -
Women & Leadership
06.2024
Certificate 2 in Retail Operations -
Certificate in Retail Assistant/Supervisor -
Certificate 1 in Hospitality -
Certificate 2 in Kitchen Operations -
Skills
- Organizational Skills
- Customer Engagement
- Conflict Resolution
- Telephone Etiquette
- Problem-Solving
- Data Management
- Reliability
- Time Management
- Data Entry
- Schedule coordination
References
- Courtney Toole, Business Manager, APM Employment Services, 0473 199 304
- Taralee Pitura, General Manager, YellowbBridge, 0402 851 662
Timeline
Disability Employment Consultant
APM
09.2024 - Current
Program Support Officer
YellowBridge QLD
01.2022 - 09.2024
Insurance Claims Specialist
Suncorp
08.2018 - 01.2022
Barista
Rozzi's Italian Canteen
04.2017 - 08.2018
Graduate Certificate Impact Program -
Women & Leadership