Stephanie Schulze
Skye,Australia
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
Hall Road Medical Centre
Carrum Downs, VIC
09.2025 - Current
- Scheduled patient appointments using electronic health record systems.
- Dealing with Private insurance companies, Work cover and TAC.
- Managing day to day senior rolls.
- Managed patient check-in and check-out processes efficiently.
- Verified insurance information and updated patient records accurately.
- Coordinated communication between patients and medical staff effectively.
- Handled incoming calls and addressed patient inquiries promptly.
- Maintained cleanliness and organization of reception area daily.
- Assisted in processing billing and payment transactions smoothly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Completed day-to-day duties accurately and efficiently.
Medical Receptionist
Carrum Downs Doctors
Carrum Downs, VIC
03.2023 - 09.2025
- Managed patient appointments and records to support efficient clinic operations and enhance patient satisfaction.
- Optimized patient flow and reduced wait times through strategic coordination with medical staff, enhancing overall service quality and clinic efficiency.
- Coordinate with medical staff to streamline patient flow, improving wait times and service quality.
- Managed patient records and appointments, maintained accurate documentation and facilitated seamless clinic operations.
- Assist in implementing new scheduling system, resulting in better appointment management and reduced no-shows.
- Fostered relationships with medical team to facilitate communication and improve patient care coordination.
- Provided support to patients, addressing concerns to ensure a positive experience from check-in to departure.
- Opened and closed the clinic, ensuring proper procedures were followed during transitions.
Casual Educator
TheirCare
Carrum, VIC
04.2022 - 12.2022
- Supervised daily activities for 30 to 80 children, facilitating engagement and ensuring their safety throughout.
- Provided before and after school care, homework assistance, activity planning and transportation.
- Monitored safety and behavior of children in care, fostering a secure and supportive atmosphere.
- Ensured orderly and clean facility spaces to promote a safe and welcoming environment for children and staff.
- Assisted with meals by dishing food, pouring drinks and laying out supplies such as plates, cups and napkins.
Kitchen Hand and Supervisor at Cafe
Nicole
Somerville, VIC
04.2019 - 12.2021
- Oversaw daily operations to ensure efficiency.
- Managed opening and closing procedures for the establishment.
- Maintained food safety and sanitation standards, ensuring safe handling and preparation of food.
- Prepared and cooked menu items according to recipes.
- Inspected stock to identify shortages and replenish supplies, ensuring consistent inventory levels.
- Counted cash and kept meticulous records of transactions, reducing discrepancies and improving accuracy.
- Took customer orders at point of sale.
- Performed cleaning duties to maintain a hygienic environment.
Family Nanny
Toni
Melbourne, VIC
02.2015 - 06.2016
- Engaged children with educational games, puzzles, and reading activities.
- Balanced schedules for rest, active play, and learning sessions to promote holistic growth.
- Established daily routines that provided stability and structure for children's development.
- Managed household operations, including meal preparation and cleanliness, ensuring a safe and organized living space for the family.
- Managed household chores, including cooking nutritious meals and maintaining cleanliness for a healthy environment.
- Provided overnight care, ensuring children's safety and comfort.
Pizza Shop
Belverdere Pizza
Melbourne, VIC
01.2010 - 01.2015
- Processed customer orders at the counter, enhancing order accuracy and customer satisfaction.
- Maintained high standards of customer service during high-volume shifts.
- Prepared and cooked menu items to order.
- Prepared ingredients for daily menu items.
- Coordinated team activities to streamline operations during peak hours.
- Dealt with money, totaling till at the end of shifts and organizing the till for the next day.
- Cleaned workspace regularly to ensure a hygienic and welcoming environment.
- Opening and closing shop.
Education
Year 11 -
Skills Plus
Frankston, VIC01-2014
Skills
- Patient and compassionate
- Conflict resolution
- Stress management
- Good time management
- Teamwork and independence
- Problem-solving skills
- Reliable
- Quick learner
References
Amanda Smits - Practice manager.
0439 528 100
Renee Hampton - Supervisor at TheirCare.
0421 506 208
Nicole Rutherford - Owner of cafe.
0431 215 954
Toni Cushen - Employer for family nanny, Children's mum.
0435 805 842
Timeline
Medical Receptionist
Hall Road Medical Centre
09.2025 - Current
Medical Receptionist
Carrum Downs Doctors
03.2023 - 09.2025
Casual Educator
TheirCare
04.2022 - 12.2022
Kitchen Hand and Supervisor at Cafe
Nicole
04.2019 - 12.2021
Family Nanny
Toni
02.2015 - 06.2016
Pizza Shop
Belverdere Pizza
01.2010 - 01.2015
Year 11 -
Skills Plus