Stephanie Spiteri
Jimboomba,QLD
Summary
Senior Administrative Associate offering over 10 years of hands-on experience providing office support to managers and executives. Skillful in monitoring and recording expenditures, scheduling appointments, and editing and proofreading documents.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Customer Service Officer
Transport and Main Roads
Beaudesert , QLD
10.2022 - Current
- Provide customer service in a courteous and professional manner.
- Resolve customer issues in an efficient and timely manner.
- Provide assistance and supporting individuals or businesses seeking information, guidance, or services related to TMR products.
- Process, verify and review applications and documents related to services required.
- Assist customers in understanding and accessing various services such as vehicle registration, licensing, or permit applications.
- Monitored inventory levels of products available for sale to customers.
- Developed strong customer relationships to encourage repeat business.
- Educated customers on products and services offered.
Administrative Assistant
Hotwire Industries P/L
Runaway Bay, Queensland
01.2014 - 04.2022
- Maintaining supplies by checking stock and ordering new supplies as needed
- Contacting customers via phone and email to organise booking and follow up with enquiries
- Monitoring and tracking expenses to keep the business on track with financial targets
- Preparing invoices via Myob essentials and organising qoutes
- Organising special order parts and pick up
- General administrative duties
- Providing excellent communication service to customers
- Preparing quotes for clients
- Prepared and balanced deposits and account payments.
Senior Administrative Officer
ProServ
Loganholme, QLD
07.2021 - 03.2022
- Coordinated, organized, and maintained multiple calendars for staff
- Transformed internal structure to meet changing operational demands
- Improved organizational efficiency with clear responsibilities, policies and cross-functional procedures
- Maintained assigned portion of annual budget while monitoring and approving expenditures
- Developed and implemented administrative procedures
- Solicited and tracked diverse data to support facility and divisional decision-making processes
- Responded quickly to emails and phone calls from customers to resolve issues
- Interacted personally with customers, using communication and conflict management skills to handle routine demands
- Assisted with month-end and year-end accounting reporting, reconciling accounts and preparing financial statements
- Managed data entry, payments, and paperwork to coordinate smooth deliveries
- Tracked business metrics with spreadsheet software and produced visualizations and detailed reports highlighting information
- Training of new staff.
Nail Technician
Claw Envy Nail Bar
Ormeau, Queensland
06.2017 - 07.2019
- Performed Nail services such as manicures, acrylic nails and pedicures
- Greeted all clients and assisted with requests
- Processed all cash and credit card transactions
- Provided excellent customer service
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Education
Certificate 3 in Nail Technology -
01.2017
Year 10 Certificate -
Tweed River High School
01.2010
Skills
- Administration And Management
- Finance And Accounting
- Schedule management
- Written And Verbal Communication
- Performance improvement
- Problem Solving Skills
- File system management
- Time management
- Data Entry
- Complaint Handling
References
Traffic & Main Roads.
Bernadette Dagg 0421255513
Other references available on request.
Hobbies and Interests
- Camping
- Reading
- Family time
- Classic Cars
Timeline
Customer Service Officer
Transport and Main Roads
10.2022 - Current
Senior Administrative Officer
ProServ
07.2021 - 03.2022
Nail Technician
Claw Envy Nail Bar
06.2017 - 07.2019
Administrative Assistant
Hotwire Industries P/L
01.2014 - 04.2022
Certificate 3 in Nail Technology -
Year 10 Certificate -
Tweed River High School
Similar Profiles
Tammy YoungTammy Young
A/Senior Program Support Officer at Department of Transport and Main RoadsA/Senior Program Support Officer at Department of Transport and Main Roads
TARSHA SCOTTTARSHA SCOTT
Customer Service Officer / Driving Examiner at Department of Transport and Main RoadsCustomer Service Officer / Driving Examiner at Department of Transport and Main Roads
EMMA NEILSENEMMA NEILSEN
Assistant Operations Officer at Department of Transport and Main Roads - TransLink DivisionAssistant Operations Officer at Department of Transport and Main Roads - TransLink Division
Duncan HartwigDuncan Hartwig
Apprentice Fire Technician at FCF Fire and ElectricalApprentice Fire Technician at FCF Fire and Electrical
Dante RollestonDante Rolleston
Machine Operator at Rino RecyclingMachine Operator at Rino Recycling