Stephanie Tregear-Fliedner
Katoomba ,NSW
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. I Thrive under pressure and I’m a Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Waitressing
Rustico
Katoomba
08.2023 - 12.2024
- Checked that all orders were accurate before delivering to customers.
- Responded promptly to customer inquiries about menu items, ingredients, and prices.
- Followed safety protocols when handling hot plates or sharp objects.
- Observed other wait staff members' techniques to learn best practices for providing exceptional customer service.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Learned to properly handle cash transactions and process credit card payments.
Housekeeper
Lillyenfells
Katoomba
01.2024 - 08.2024
- Changed bed linens and towels, tidied up rooms.
- Reported any maintenance issues or damage to supervisors immediately.
- Observed proper use of chemicals when cleaning various surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
Waitressing
Osteria
Blackheath , Nsw
03.2023 - 08.2024
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Greeted customers warmly upon entering store.
- Performed opening and closing duties such as setting up registers, counting money in drawers, locking doors.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Barista
Jords sandwich bar
Katoomba
04.2024 - 07.2024
Kitchen Hand
Jords sandwich
Katoomba , 2780
01.2024 - 07.2024
- Received deliveries of food items and stored them properly.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Cleaned dishes, pots, pans and utensils.
- Restocked condiments on tables throughout restaurant dining room.
- Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
- Followed recipes and customer requests to prepare meals.
Bartending
Etico
Mount Victoria
12.2021 - 12.2023
- Cross-trained in other areas such as catering or bartending as needed.
- Assigned tasks and trained new staff members in bartending techniques, liquor laws, safety procedures, and responsible alcohol service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Stocked bar counter with glasses, ice cubes and other supplies required for bartending activities.
Housekeeper
Etico
Mount Victoria
01.2021 - 10.2023
- Performed housekeeping tasks including laundry and room cleaning duties.
- Managed inventories of supplies for housekeeping staff.
- Attended required training sessions related to housekeeping tasks.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Waitress Trainee
Etico
Mount Victoria
10.2022 - 09.2023
- Demonstrated proper use of slicers, blenders and other food preparation equipment.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Provided excellent customer service during meal times.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Trained new employees to perform duties.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Education
Lithgow High School
Lithgow 2790Skills
- Point of Sale (POS) system operations
- Food safety understanding
- Dining crew workflow optimization
- Safe Food Handling
- Special Event Coordination
Certificates
- RSA
- RCG
- Barista
- Safe food handling
Timeline
Barista
Jords sandwich bar
04.2024 - 07.2024
Housekeeper
Lillyenfells
01.2024 - 08.2024
Kitchen Hand
Jords sandwich
01.2024 - 07.2024
Waitressing
Rustico
08.2023 - 12.2024
Waitressing
Osteria
03.2023 - 08.2024
Waitress Trainee
Etico
10.2022 - 09.2023
Bartending
Etico
12.2021 - 12.2023
Housekeeper
Etico
01.2021 - 10.2023
Lithgow High School