Stephanie Wright
Balhannah,SA
Summary
Innovative, passionate and driven Business Development, Events and Assistant Venue Manager bringing ten years experience in proven effective marketing, management, hospitality and events coordination. Attentive hospitality professional with dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Industrious, articulate and tenacious creative professional with strong history of surpassing objectives by leveraging strategy and advanced people skills. Flexible learner and a determination to overcome any challenge.
Overview
12
12
years of professional experience
Work History
Assistant Venue Manager
Wild Bills (DNA)
11.2022 - 04.2024
- Exceeded sale targets by 50% by developing and implementing innovative marketing strategies and events to attract new customers.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Improved staff performance by providing comprehensive training programs focused on customer service skills.
- Reduced costs through effective budget management while maintaining exceptional service levels.
- Filed incident reports and handled inappropriate behaviour to document problems and disturbances.
- Coordinated with vendors for seamless delivery of services during events, resulting in positive feedback from guests.
Owner
Wright Creatives
11.2021 - Current
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to clients, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked closely with clients to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
Events & Duty Manager
Mantle Group
04.2019 - 11.2022
- Promoted adherence to client-event requirements through effective delegation, prioritizing and management of all entire production lifecycle, from concept to execution.
- Writing promotional copy for both in-house and online advertising.
- Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and day of event coordination.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Applied excellent organisational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained a high level of customer satisfaction by creating good report with clientele and ensuring a good time was had by all.
Event Coordinator
Recovered Futures Art Exhibition (2021 & 2022)
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Spearheaded fundraising events that exceeded financial goals through effective donor engagement initiatives.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
Business Development Manager and Copywriter
Let's Talk Productions
08.2020 - 01.2022
- Wrote advertising copy for online content, adhering to employers' overarching brand identity and personality.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Coordinated innovative strategies to accomplish objectives and boost long-term listener retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
Floor Host & Bartender
Dracula's Cabaret
11.2019 - 11.2022
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of the workplace.
- Implemented challenging personal goals to drive personal performance.
- Learning to maintain a high level of enthusiasm and emotion throughout the night.
- Performing exceptionally well in a high stress, peak state environment - at all times.
- Great ability to control large crowds of 500+ while maintaining the balance of professionalism and outrageousness while also getting the work done.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
Bartender & Server
Buffalo Bills
11.2017 - 05.2018
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Bartender & Server
Tommy Africa's
11.2016 - 05.2018
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Served high customer volumes during special events, nights, and weekends.
Properties Host
Whistler Blackcomb / Vail Resorts
11.2016 - 06.2017
- Orchestrated the processing and delivering of hundreds of lift passes to a number of partnered properties on a daily basis.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Maintained digital and physical files for projects, business records and customer accounts.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft.
Bartender
The London
03.2015 - 11.2016
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Visual Sales Merchandiser
Nikon
02.2014 - 11.2016
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Worked closely with the area manager to maintain optimum levels of communication to effectively and efficiently complete projects.
Retail Salesperson (Computing and Photos)
Harvey Norman
01.2012 - 01.2013
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems.
- Maintained a high level of customer service and satisfaction while also driving sales to meet regular sales targets.
- Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Retail Salesperson (Computing)
The Good Guys
02.2013 - 11.2016
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Consistently met Kpi's and boosted employer satisfaction.
- Regularly troubleshoot computers, phones, tablets, software and cameras.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Exceeded targets by building, directing and motivating high-performing sales team.
Bartender & Waitress
Multiple Employers
03.2015 - 04.2019
- Strategised plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Extensive cocktail knowledge.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Radio Host
Mountain FM
10.2017 - 03.2018
- Created engaging content and orchestrated multiple on air and in person events.
- Interviewed A-list directors live on-air during large film events.
- Worked closely with local businesses to advertise and promote to the audience.
- Arranged and conducted interviews with individuals knowledgeable about each story's subject matter.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
Radio Host / Producer
Radio Adelaide
07.2017 - 07.2018
- Producer: Local Noise - Daily from 9-12am
- Show co-host: Subatomic-Weekly from7-8pm
- Show co-host: Mediarites-Weekly from3-5pm
- Newsreader-Daily 7,8 & 9am
- Wrote, edited and produced stories for multiple platforms, including Internet and digital channels.
- Produced original, creative content for promotional advertisements and marketing materials.
- Wrote shows on science, mental health, social media, current topics, news, sport, and conducted appropriate research, targeting multiple demographics and audiences.
- Reviewed and edited final copy for accuracy and oversaw all phases of production.
- Researched and hosted live interviews and local music performers on air.
- Edited audio files to create interesting and engaging pre-recorded content.
Education
Bachelor of Media - Journalism And Marketing
University Of Adelaide
Adelaide, SAAdvanced Diploma of Screen And Media -
New York Film Academy
Gold Coast, QLDDiploma of Screen And Media -
New York Film Academy
Gold Coast, QLDSkills
- Cocktail and beverage knowledge
- Hospitality best practices
- Training and Development
- Fast Paced and driven
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Business Management
- Marketing and advertising strategies
- Media Management
- Microsoft Adobe
Timeline
Assistant Venue Manager
Wild Bills (DNA)
11.2022 - 04.2024
Owner
Wright Creatives
11.2021 - Current
Business Development Manager and Copywriter
Let's Talk Productions
08.2020 - 01.2022
Floor Host & Bartender
Dracula's Cabaret
11.2019 - 11.2022
Events & Duty Manager
Mantle Group
04.2019 - 11.2022
Bartender & Server
Buffalo Bills
11.2017 - 05.2018
Radio Host
Mountain FM
10.2017 - 03.2018
Radio Host / Producer
Radio Adelaide
07.2017 - 07.2018
Properties Host
Whistler Blackcomb / Vail Resorts
11.2016 - 06.2017
Bartender & Server
Tommy Africa's
11.2016 - 05.2018
Bartender & Waitress
Multiple Employers
03.2015 - 04.2019
Bartender
The London
03.2015 - 11.2016
Visual Sales Merchandiser
Nikon
02.2014 - 11.2016
Retail Salesperson (Computing)
The Good Guys
02.2013 - 11.2016
Retail Salesperson (Computing and Photos)
Harvey Norman
01.2012 - 01.2013
Bachelor of Media - Journalism And Marketing
University Of Adelaide
Advanced Diploma of Screen And Media -
New York Film Academy
Diploma of Screen And Media -
New York Film Academy
Event Coordinator
Recovered Futures Art Exhibition (2021 & 2022)
References
Jackson . S | Venue Manager | Wild Bills
Phone: (+61) 409 829 778
Thomas . R | Assistant Venue Manager | Mantle Group
Phone: (07) 3062 2558
Amy . C | CEO, Business Branding Consultant
Phone: (+61) 4217 583 03
References
Jackson . S | Venue Manager | Wild Bills
Phone: (+61) 409 829 778
Thomas . R | Assistant Venue Manager | Mantle Group
Phone: (07) 3062 2558
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