Stephanie Ruth Dobson

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Collaborated with cross-functional teams, such as customer service and technicians, to deliver solutions.
• Financial Support for Tab agencies.
• Call Centre experience, working with KPI's.
• Assisting with training for new employees.
• Organising Team Building Events and assisting in internal inclusivity activities.
• Technical Support for wide arrays of programs to deliver service for customers using them.

● Client care.

● Reporting on incidents and activities.

● Organising weekly agenda for clients.

● Making a difference in the lives of clients.

• Performed cash handling duties, provided change and balanced money at end of shift.
• Reported large bets, concerns, broken machines, and out-of-order games to supervisor.
• Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
• Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
• Maintaining customer relations, as well as handling and filing their information as required.

● Customer Service

● Money handling

● Stock Take

● Sales and working with KPI's