Stephen Lourigan
Currimundi
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
North Coast Region Team Leader - ITS&E (Relief)
Transport and Main Roads
Central West District Manager (Technical Services) (Relief)
Transport and Main Roads
Engineering and Technology Principal Advisor (Relief)
Transport and Main Roads
Sales Engineer
Excel Technology Co Pty Ltd
06.2023 - Current
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Collaborated closely with internal teams to deliver top-notch customer service, ensuring seamless implementation of products and services.
- Generated new leads through cold calling, social media outreach, and attending industry events.
- Conducted market research to identify emerging trends and opportunities for growth, informing product development strategies.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Enhanced company visibility by delivering engaging presentations at trade shows, conferences, and other networking events.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Navigated complex negotiations with tact and professionalism, closing deals that maximized profitability while maintaining customer satisfaction.
- Gathered valuable feedback from clients on product performance, sharing insights with engineering teams for continuous improvement efforts.
- Managed a diverse portfolio of clients across various industries to ensure maximum exposure of company offerings in the market.
- Optimized sales pipeline management by regularly reviewing progress against goals and adjusting strategies as needed to stay on track towards annual objectives.
- Utilized advanced technical knowledge to gain a competitive edge in the market by effectively showcasing product capabilities in comparison to competitor offerings.
- Improved overall customer satisfaction by proactively addressing concerns and resolving issues in a timely manner, demonstrating a commitment to exceptional service.
- Participated in ongoing professional development opportunities, staying current with industry trends and advancements in technology to provide customers with up-to-date information and solutions.
- Provided sales forecasts for product sales opportunities within assigned accounts.
- Analyzed market trends, competitor performance and product strengths.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
North Coast Region Advisor (Traffic Data)
Transport and Main Roads
Maroochydore, Queensland
03.1999 - 06.2023
- Manage and are accountable for all traffic data collection and reporting for TMR North Coast Region, including ministerials, questions on notice and members of the public enquiries.
- Project managed multiple projects including current project of Bruce Highway Federal HVIS upgrade >$2M;
- Developed programs and timelines to assist in delivering in multiple projects.
- Manage the CDOP (Camera Detected Offense Program) liaising with QPS and multiple stakeholders.
- Managing all North Coast Region resurfacing projects to ensure vehicle detectors are managed accordingly once removed and reinstated.
- Managing all TMR North Coast Region cable thefts, including engaging and organising TEAMS pages to provide up to date information, security, and reinstatement.
- Mentor, educate and liaise with all new contractors within TMR North Coast
- TMR North Coast Team Leader, including managing contractors.
- TMR Managerial experience in rural location (Barcaldine) leading a team of 20.
Education
Bachelor of Electrical Engineering - Electrical
University of Southern Queensland
Toowoomba, QLD01.2027
Certificate IV - Project Management
TAFE Queensland
Acacia Ridge, QLD04.2020
Certificate IV - WHS
TAFE Queensland
Maroochydore, QLD01.2017
Skills
- Field consulting
- Consultative Sales Techniques
- Program management expertise
- Technical consulting
- Requirements management
- Lifecycle Management
- Pipeline Management
- Bid preparation
- Microsoft Office Suite
- Customer Support
- Technical Troubleshooting
- Customer Advocacy
- Relationship Building
- Competitor research
- Proposal Development
- Presentation Skills
- Formal presentation skills
- Performance Tracking
- Project Specifications
- Technical Documentation
- Product Demonstration
- Team Collaboration
- Organization skills
- MS Outlook proficiency
- Multitasking
- Goal Setting
- Self Motivation
- Adaptability
- Reliability
- Contract Preparation
- Written Communication
- Problem-solving abilities
- Time management abilities
- Task Prioritization
- Attention to Detail
- Active Listening
- Professionalism
Drivers License
Open “C” Class
Highest Education
Certificate IV
Strengths And Achievements
- Manage and are accountable for all traffic data collection and reporting for TMR North Coast Region, including ministerials, questions on notice and members of the public enquiries.
- Project managed multiple projects including current project of Bruce Highway Federal HVIS upgrade >$2M;
- Developed programs and timelines to assist in delivering in multiple projects.
- Manage the CDOP (Camera Detected Offense Program) liaising with QPS and multiple stakeholders.
- Managing all North Coast Region resurfacing projects to ensure vehicle detectors are managed accordingly once removed and reinstated.
- Managing all TMR North Coast Region cable thefts, including engaging and organising TEAMS pages to provide up to date information, security, and reinstatement.
- Mentor, educate and liaise with all new contractors within TMR North Coast
- TMR North Coast Team Leader, including managing contractors.
- TMR Managerial experience in rural location (Barcaldine) leading a team of 20.
- Sales Engineering, including reviewing designs, reviewing and writing tenders, writing correspondence, liaising with clients on their needs for projects.
Accreditations
- Studying Bachelor of Electrical Engineering - USQ
- Certificate IV in Workplace, Health and Safety
- Certificate IV Project Management Practices
- Construction Induction Accreditation Card
- Senior First Aid Certificate
- Health and Safety Representative
References
- Paul Higgins, Associate Professor (Retired) and ITS Consultant, Excel Technology, 0417327980
- Tristan Robertson, Principal Technical Officer (Traffic and Road Safety), Transport and Main Roads, 0438262523
Timeline
Sales Engineer
Excel Technology Co Pty Ltd
06.2023 - Current
North Coast Region Advisor (Traffic Data)
Transport and Main Roads
03.1999 - 06.2023
Bachelor of Electrical Engineering - Electrical
University of Southern Queensland
Certificate IV - Project Management
TAFE Queensland
Certificate IV - WHS
TAFE Queensland
North Coast Region Team Leader - ITS&E (Relief)
Transport and Main Roads
Central West District Manager (Technical Services) (Relief)
Transport and Main Roads
Engineering and Technology Principal Advisor (Relief)
Transport and Main Roads
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