Stephen McDonald

Oversaw the service and testing team, ensuring compliance with AS1851 across major client portfolios.

• I managed technicians, client relationships, operational systems, and profitability, while driving continuous service improvements.
• Lead the testing team to deliver routine inspections to AS1851 standards.
• Coordinate technicians, schedules, and resources to meet client requirements.
• Manage Uptick/Simpro systems for reporting, invoicing, and compliance tracking.
• Act as the primary contact for major clients, strengthening long-term relationships.
• Oversee minor projects and quotes, monitoring job profitability from allocation to invoicing.

Part of the coach operations team, I ensured accuracy and compliance in high-volume invoice processing during Victoria’s Big Build program, while also supporting system rollouts and data management.

• Managed and validated contractor invoices against project work, resolving discrepancies.
• Supported the rollout and testing of new operational systems, identifying issues early.
• Maintained accurate data records, including hours worked, and project costs.
• Liaised with internal and external stakeholders to ensure contractual compliance.
• Contributed to financial oversight by creating and managing purchase orders.

I played a central role in the COVID-19 emergency response team, managing outbreak data, vaccination uptake, and the day-to-day operations of the hospital’s occupational health administration.

• Led the COVID-19 contact tracing team and outbreak monitoring processes.
• Coordinated vaccine uptake and organized pop-up clinics.
• Produced reports for outbreak committees and executive decision-making.
• Trained new staff and developed operational training manuals.
• Managed sensitive data with accuracy, ensuring compliance, and confidentiality.

In addition to his hospital role, Stephen supported Ireland’s COVID-19 booster rollout, coordinating appointments, and managing vaccination centre operations.

• Scheduled vaccine appointments for priority cohorts using Salesforce.
• Coordinated day-to-day operations of vaccination centers.
• Ensured compliance with public health guidelines on vaccine use and wastage.
• Conducted data clean-up on the national vaccine database to correct errors.
• Managed and supported administrative staff to deliver efficient clinic operations.