Stephen McDowell
Albury,NSW
Summary
Experienced automotive leader with focus on dealership operations, sales management, and customer satisfaction. Proven ability to drive revenue, enhance team collaboration, and adapt to changing market conditions. Known for strong negotiation skills, strategic planning, and fostering a results-driven environment. Reliable and flexible, ensuring smooth operations and continuous improvement.
Overview
20
20
years of professional experience
Work History
Dealer Principal
Frolad Pty Ltd
04.2021 - Current
- Fostered a high-performance sales team through regular coaching sessions and targeted skill development training programs.
- Launched customer-focused initiatives such as loyalty programs or satisfaction surveys leading to higher levels of client retention.
- Increased dealership sales by implementing innovative marketing strategies and campaigns.
- Built a robust service department that delivered exceptional client experiences while driving repeat business.
- Developed long-lasting partnerships with key industry stakeholders, fostering mutual growth and success.
Fixed Operations Manager
Frolad Pty Ltd
01.2017 - 04.2021
- Collaborated with sales teams to promote a seamless transition from vehicle purchase to after-sales support.
- Managed warranty claims efficiently to ensure timely resolution of issues while minimizing financial impact on the dealership.
- Ensured compliance with industry regulations, safety standards, and company policies at all times.
- Identified areas for improvement in operations through regular process audits, resulting in cost savings and increased productivity.
- Developed annual budgets, allocating resources effectively to maximize profitability and operational efficiency.
Automotive Service Manager
Frolad Pty Ltd
01.2005 - 01.2017
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
Education
No Degree - Diploma in Leadership And Management
Swinburne University of Technology
Melbourne, VIC01-2019
No Degree - Automotive Certificate 4
Albury TAFE College
Albury, NSW01-1992
High School Diploma -
James Fallon High School
Albury, NSW01-1989
Skills
- Coaching and mentoring
- Teamwork and collaboration
- Attention to detail
- Reliability
- Team leadership
- Effective communication
- Relationship building
Accomplishments
2017 Gold Master Service Managers Award
2018 Ford Presidents Trophy (Best service division)
2019 Gold Master Parts Manager award
2019 Ford Presidents Trophy Winner (Best trade parts division)
2015-2020 Chairman of the Ford Service Managers Association.
Timeline
Dealer Principal
Frolad Pty Ltd
04.2021 - Current
Fixed Operations Manager
Frolad Pty Ltd
01.2017 - 04.2021
Automotive Service Manager
Frolad Pty Ltd
01.2005 - 01.2017
No Degree - Diploma in Leadership And Management
Swinburne University of Technology
No Degree - Automotive Certificate 4
Albury TAFE College
High School Diploma -
James Fallon High School
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