Stephen Newman

Being the general manager of Kirra Beach Apartments.

There was a letting pool where we looked after various apartments on behalf of the owners which we rented out for short term holidays.

I engaged in enhanced guest satisfaction by implementing personalized services and addressing individual needs.

I also had the responsibility of looking after all of the common areas on behalf of the Body Corporate and making sure the building was fully compliant.

• Oversaw property maintenance activities to ensure timely repairs, preventative upkeep measures, and visually appealing surroundings for guests.
• Managed budgets, inventory control, and purchasing to optimize financial performance while maintaining quality standards.
• Improved guest satisfaction by implementing personalized services and addressing customer feedback.
• Enhanced staff performance through ongoing training, clear communication, and regular evaluations.
• Optimized staffing levels according to seasonal fluctuations.

I managed a small 30 bed Backpackers in Wanaka New Zealand

I was in charge of the full operation including staffing, the day to day running of the business as well as all the compliance requirments.

• Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.