Stephen Ryan
Summary
Professional with significant expertise in Novated Leasing. Proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organisational performance
Adept at leveraging new tools and methods to achieve success.
Experienced with building strong client relationships and closing sales. Utilises deep product knowledge to provide tailored solutions that address customer needs. Track record of consistently achieving sales targets and contributing to team success through effective communication and negotiation skills.
Overview
35
35
years of professional experience
Work History
Supervisor (Casual)
Melbourne Cricket Ground
03.2000 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and delivery of high customer service.
- Improved patron satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the Melbourne Cricket clubs core values, leading by example and fostering a culture of excellence.
- Improved patron satisfaction with prompt and courteous resolution of inquiries and complaints.
- Upheld all of the CARE Programs initiatives.
- Maintained high safety standards to ensure secure workplace for all employees and patrons.
Operations Manager
HT PLUMBING SERVICES
03.2022 - 02.2025
- Supervised office staff and kept employees compliant with home builders risk management and OH&S policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed the procurement of all plumbing supplies & organised the delivery of builders ordered fixtures and fittings.
Aftermarket Sales Consultant
Maxxia
11.2020 - 03.2023
- Selling a wide range of Aftermarket Products to customers who are in the process of taking out a Novated Lease
- Consistently averaging 125% above all KPI parameters.
- Converting opportunities at greater than 85%
- Achieving an average yield of $1200.00 per week
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Novated Lease Consultant
Toyota Fleet Management
08.2017 - 10.2020
- Consulting to a huge network of diverse employees on the benefits of novated leasing
- Developing and maintaining relationships with key stakeholders of our corporate partnerships
- Developing and maintaining relationships with Dealer Principals and Fleet Sales Managers
NLC
05.2014 - 08.2017
- Maintain and strengthen a large portfolio of clients, VALUE
- Utilising my consultative selling skills to assist customers achieve best value to purchase, own and run their car of choice
- Managing a strong lead pipeline to maximise vehicle sales and product upsell
- Develop and execute sales strategies
- Achieved or exceeded sales targets every month
- Over 80% conversion rate achieved on all cross sell products
- 45% of new business sales are from referrals
- Numerous feedback emails / letters received from my clients complimenting me on my personable service
Sales Consultant
NLC Insurance
01.2011 - 05.2014
- Utilising my consultative selling skills to introduce three insurance products to both new and existing customers
- Maintaining a strong working relationship with both internal and external stakeholders
- Highest sales achieved in one month was 175 Consistently achieving over 100 sales per month
- Suggesting and implementing new process changes saving NLC insurance money
Sales Executive
Pink Hygiene Solutions
04.2010 - 12.2010
- Deliver on monthly sales targets
- Cold calling and foot prospecting
- Ensure daily sales activities are in line with role and branch KPI's
- Maintain and develop an ongoing sales pipeline
- Monitor market trends and competitor activity
- Highest sales achiever in my first month by tripling my sales target from one customer
- Drove a Pink Volkswagen
- Developed product literature and sales collateral
Business Development Manager
Automatic Data Processing
03.2008 - 04.2010
- Selling payroll and HR solutions to the SME market
- Cold calling and foot prospecting
- Networking with banks, business brokers/consultants, accountants, existing clients
- Receiving numerous Gold Class Movie tickets for my cold calling techniques
- Trained my fellow colleagues in an online HR Document Library
- Highest sales achiever in my first month by tripling my sales target from one customer
National Australia Bank
01.1990 - 03.2008
- Positions Held at National Australia Bank
- Mobile Mortgage Manager
- Home Finance Consultant
- Team Leader - Call Centre
- Insurance Sales
- Branch Manager
Education
High School Diploma -
NIDDRIE HIGH SCHOOL
Niddrie VIC10-1989
Skills
- Effective Relationship Builder
- Goal-Oriented
- Strong Interpersonal Skills
- Call Center Supervisor
- Insurance Knowledge Expert
- Clear Verbal and Written Communication
- Self-Directed
- Driven Professional
- Dynamic Team Player
- Credit Analysis Proficiency
- Enthusiastic Advocate
- National Sales Challenge Participation
- Management of 30 Personnel
- Effective Lead Generation
- Targeted Lead Generation
- B2B Sales Proficiency
- Salesforce Specialist
- Lead Qualification
- Efficient Operations Management
- Strategic Decision-Making
- Employee Development
- Employee Supervision
- Inventory Control
- Client Relationship Management
- Advanced Microsoft Office Skills
- Adhering to Compliance Standards
- Building Client Partnerships
- Inventory Oversight
- Organizational Strategy
- Safety Regulation Adherence
- Regulatory Standards Knowledge
- Training and mentoring
- Staff management
- Customer service
- Decision-making
- Complex Problem-solving
- Strategic planning
- Analytical thinking
- Team building
- Expectation setting
- Workflow management
- Problem-solving
- Time management
- Multitasking
- Effective communication
- Adaptability and flexibility
- Organizational skills
- Active listening
- Professionalism
- Interpersonal skills
- Self motivation
- Adaptability
- Professional demeanor
- Goal setting
- Teamwork
- Team leadership
- Customer relationship management
- Sales strategies
Accomplishments
- Supervise a team of 30+ staff members on event day
- Supervise the customer service delivery in a designated area,providing support to staff and
exceptional customer service to Members and customers.In addition,the role is responsible for
front line operational requirements of designated areas on event day. - Attend Event Manager Briefing and read match day information sheet to understand the
requirements of the days event. - Collect radio and other equipment
- Provide comprehensive match day briefing to all staff under your supervision
- Prepare your designated area for the event. eg. safety inspections,checking all staff are in their
correct positions(including ticket sellers in box offices) ,gates and doors unlocked. - Work closely with Security, Police and other 3rd party contractors as required.
- Monitor customer arrival and egress patterns moving or altering resources as required in a
proactive manner. - Proactive problem solving and troubleshooting customer queries. eg. Ticketing.
Professional Development
- Relationship Builder
- Results Driven
- Personable
- Call Centre Team Leader
- Insurance Specialist
- Strong Communication Skills
- Autonomous
- Highly Motivated and Energetic
- Lending & Credit Knowledge
- Passionate
- Nationals Sales Challenge Experience
- Managing 30 + Staff
- Sales Prospecting
- Lead Generation
- B2B Selling
- Salesforce Champion
- Prospects Qualifying
Career Overview
I am a hard-working, motivated professional with loads of initiative and enthusiasm. My background in dealing with all types of people in businesses gives me an insider's perspective when it comes to creating & nurturing relationships. My Account Management experience has given me extensive experience in facilitating those key relationships. Thriving in a fast-paced environment, I am passionate and go the extra mile, I am very much a 'big picture', strategic thinker. Above all, I am looking for a stimulating position in an energetic and supportive team.
Timeline
Operations Manager
HT PLUMBING SERVICES
03.2022 - 02.2025
Aftermarket Sales Consultant
Maxxia
11.2020 - 03.2023
Novated Lease Consultant
Toyota Fleet Management
08.2017 - 10.2020
NLC
05.2014 - 08.2017
Sales Consultant
NLC Insurance
01.2011 - 05.2014
Sales Executive
Pink Hygiene Solutions
04.2010 - 12.2010
Business Development Manager
Automatic Data Processing
03.2008 - 04.2010
Supervisor (Casual)
Melbourne Cricket Ground
03.2000 - Current
National Australia Bank
01.1990 - 03.2008
High School Diploma -
NIDDRIE HIGH SCHOOL
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