Summary
Overview
Work History
Education
Skills
When I am Not Working
Timeline
Generic

Yvette Lever

Duncraig,WA

Summary

A results-driven administrator, manager and mentor, bringing a passion for clarity and care to every role. A naturally efficient person with exceptional skills in communication, building-relationships, improving outcomes, and obtaining results. A highly capable delegator, time-manager, proficient across administration tasks. Managing competing priorities in an organized and resourceful manner. Looking for diversification across the health sector to further strengthen my industry experiences. Assisting colleagues to be their best, improving outcomes, attitudes and efficiencies within the work environment.

Overview

26
26
years of professional experience

Work History

Medical Secretary

YT Cardiology
08.2023 - Current
  • Reception of phone calls, emails and electronic referrals
  • Schedule and confirm patient clinic appointments
  • Attend patient clinics to receive and assist patients
  • Maintain medical and insurance records
  • Schedule procedure lists
  • Handle communications and calendars
  • Process outpatient and inpatient patient payments including the documentation, running total and reconciliation of takings in a ledger
  • Medical typing
  • Keep medical premises clean and professional
  • Handle patient complaints and concerns
  • Familiar with administrative software for healthcare systems
  • Excellent verbal and written communication skills
  • Liaise with General Practitioners / Consultants / Imaging and Testing Services
  • Writing of procedure manual including documentation of steps, training and supervision of casual workers
  • Strong understanding of healthcare administration and management
  • Excellent customer service with a client focus

Mindset, Communication & Relationship Coach

Yvette Lever Coaching
02.2019 - Current
  • Engaged in 1 on 1 and small group trainings to achieve client specific outcomes, including finding new careers, building confidence, managing anxiety, breaking bad habits, working collaboratively within teams
  • Used tools of advanced NLP, conscious hypnosis and numerous coaching techniques to achieve fast and relevant outcomes.
  • Networking and self promotion
  • Administration and report writing
  • Client feedback
  • Sales

Practice Manager

Aim Psychology Group
04.2011 - Current
  • Integral in business set-up and all office systems from commencement of business
  • Developed policies and procedures for effective practice management.
  • Responsible for all purchasing and procurement
  • Key decision maker for all online programs including CRS systems
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Assessed and implemented processes and procedures, complying with AHPRA, Medicare, Private Health Insurance and APS guidelines
  • Oversaw accounting, budgeting, and financial reporting.
  • Addressed and remedied all patient or team member issues.
  • Communicated closely with patients, ensuring medical information was kept private.
  • Assisted with regulatory issues such as compliance.
  • Ordered all office supplies and kept check on inventory levels.
  • Consulted with healthcare professionals on business decisions.
  • Created and implemented organizational policies and procedures.
  • Developed and maintained electronic record management systems to analyze and process data.

Advertising Sales Product Manager

The Sunday Times
04.2003 - 04.2007
  • Developed sales strategies and people skills to entice clients, negotiate contracts and close deals.
  • Helmed team of 5 advertising, design and sales professionals.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Improved operations through consistent hard work and dedication.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Participated in team-building activities to enhance working relationships.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used coordination and planning skills to achieve results according to schedule.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Event Planner

Royal On The Park/The Park Royal
02.1999 - 12.2002
  • Coordinated with participating vendors during event planning.
  • Performed event coordination for larger parties and gatherings.
  • Performed face-to-face meetings to finalize contract for services and event details.
  • Corresponded with clients to answer questions and resolve issues.
  • Established working relationships with clients by organizing various events.
  • Conferred with event staff at event site to coordinate details.
  • Supervised up to 30 staff and co-workers.
  • Arranged equipment, transportation, and other day-of-event needs.
  • Launched social media campaign to promote services.
  • Authorized financial transactions with vendors for event services.
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Selected and ordered décor and event materials.
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.
  • Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Planned large-scale events such as trade shows, conferences, and meetings.
  • Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products.
  • Supervised onsite team of caterers, audio-visual technicians, and facility management team.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
  • Liaised with marketing and PR colleagues to promote special events in social calendars.

Education

Bachelor of Science - Psychology

Edith Cowan University
Perth, WA

Graduate Certificate of Human Resources - Human Resources

Edith Cowan University
Perth, WA
11-2026

Bachelor of Psychology - Psychology

ECU
Perth, WA
11.2024

Master Practitioner of Life Coaching - Health And Wellness

The Life Coaching College
Perth, WA
05.2022

Skills

  • Proficient in Gentu Software
  • Self-motivated professional
  • Coaching Expertise
  • Healthcare Terminology
  • Healthcare Office Administration
  • Professional Communicator
  • Healthcare billing
  • Problem Solver
  • Effective Relationship Builder
  • Effective Leader
  • Effective Collaboration
  • Microsoft Office Proficiency
  • Conflict Resolution
  • Analytical Decision Making
  • Creative Problem Solving
  • Collaborative Team Development

When I am Not Working

I love casual catch-ups and mini-breaks with family and friends. Relaxing by a fire down south in winter with a glass of red and a good book or hanging by the water somewhere with my hubby, child and dogs. Equal parts introvert and extravert, I adapt to most environments and love seeing a good band as much as a quiet chat with a friend. I love to cook, paint, laugh, read, learn and travel and I love a challenge. I believe that anything can be achieved with the right mind-set, a desire to learn and dedication.

Timeline

Medical Secretary

YT Cardiology
08.2023 - Current

Mindset, Communication & Relationship Coach

Yvette Lever Coaching
02.2019 - Current

Practice Manager

Aim Psychology Group
04.2011 - Current

Advertising Sales Product Manager

The Sunday Times
04.2003 - 04.2007

Event Planner

Royal On The Park/The Park Royal
02.1999 - 12.2002

Bachelor of Science - Psychology

Edith Cowan University

Graduate Certificate of Human Resources - Human Resources

Edith Cowan University

Bachelor of Psychology - Psychology

ECU

Master Practitioner of Life Coaching - Health And Wellness

The Life Coaching College
Yvette Lever