Stephen (Raven) Montague
Summary
Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task. Skilled in unloading trucks, moving merchandise and stocking shelves.
Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active. Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Stock Filler
Kmart
08.2022 - Current
- Transported merchandise pallets to move in warehouse.
- Interacted with guests in friendly and knowledgeable way.
- Processed and packaged stock items for customer purchases.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Stocked designated items on shelves, end caps and displays.
- Stocked shelves to match planograms images and instructions.
- Greeted store customers and discussed needs.
- Maintained store assets with effective loss prevention strategies.
- Stocked shelves, racks and cases with new or transferred merchandise.
Senior Sales Associate
EB Games/Zing
08.2022 - 03.2023
- Provided exceptional customer service to foster Customer loyalty and satisfaction.
- Performed inventory control procedures to manage stock.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Trained, coached, and mentored new sales associates for maximum performance.
Home World Manager
Kmart
05.2021 - 08.2022
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked effectively in fast-paced environments.
- Proven ability to develop and implement creative solutions to complex problems.
- Excellent communication skills, both verbal and written.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained strong leadership skills by managing projects from start to finish.
Stock Filler
Kmart
09.2018 - 05.2021
- Transported merchandise pallets to move in warehouse.
- Interacted with Customers and other staff in friendly and knowledgeable way.
Battery Technician
Marshall Batteries
08.2018 - 09.2018
- Repaired and replaced worn and damaged components.
- Read and followed technical documentation to complete accurate repairs.
Assistant Store Manager
EB Games
07.2017 - 08.2018
- Cultivated and strengthened lasting customer and team relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Created and maintained safe and secure work environments for employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage.
Trainee Manager/Stock Filler
Kmart
04.2015 - 06.2017
- Stocked shelves to match planograms images and instructions.
- Maintained effective team member communication.
- Conducted interviews by following stringent guidelines and confidentiality laws.
- Supervised and trained new staff.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Created and enforced detailed organization processes to increase quality and service standards.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Greeted customers and directed to requested products.
- Managed timely and effective replacement of damaged or missing products.
Nightfill Captain
Coles Supermarket
02.2013 - 04.2015
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
Fresh Produce Department 2IC
Coles Supermarket
10.2012 - 02.2013
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
Dairy Department 2IC
Coles Supermarket
06.2012 - 10.2012
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Fresh Produce Department 2IC
Coles Supermarket
02.2011 - 06.2012
- Worked flexible hours across night, weekend and holiday shifts.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Cultivated interpersonal skills by building positive relationships with others.
Dairy Department Manager (Relief)
Coles Supermarket
12.2010 - 02.2011
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
Dairy Department Filler
Coles Supermarket
05.2010 - 12.2010
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Fresh Produce Team Member
Coles Supermarket
10.2009 - 05.2010
- Checked for outdated and overripe grocery items and removed from inventory.
- Pleasantly greeted customers and provided prompt and courteous service.
Checkout Operator
Coles Supermarket
07.2009 - 10.2009
- Welcomed customers and helped determine their needs.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
Dairy Department Filler
Coles
08.2008 - 07.2009
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Education
No Degree - Year 1 - Year 7
Little Grove Primary School
Albany, WANo Degree - Year 8 - Year 11
North Albany Senior High School
Albany, WA10.2010
Skills
- Customer Relationships
- Energetic and Outgoing
- Performance Improvement
- Clear Communication
- Willing to Learn
- Stockroom Maintenance
- Motivated Team Player
- Organized Paperwork
- Exceptional Time Management Skills
- Serve Customers
- Enter Data
- Data Accuracy
Hobbies & Interests
My hobbies are the things that make my life interesting and diverse i have met and made many long term Friendships and Relationships through my hobbies, Along with my passion for baking and cooking is something i pride myself in and is loved by all.
Music and Reading our two of my ways of relaxing and escaping into a different world and explore the possibilities of different lives.
I've always been into gaming and anything computers and technology and always love using those two to learn more and evolve my self.
References
Jasmine Lambert - Kmart
Clothing World Manager
(041) 252-0671
jasminelambert1981@gmail.com
Erica Srodzinski - EB Games
Store Manager
(042) 090-2010
shenfield25@gmail.com
Felicity Breitkruez - Kmart
Store Manager
(041) 797-2959
Timeline
Stock Filler
Kmart
08.2022 - Current
Senior Sales Associate
EB Games/Zing
08.2022 - 03.2023
Home World Manager
Kmart
05.2021 - 08.2022
Stock Filler
Kmart
09.2018 - 05.2021
Battery Technician
Marshall Batteries
08.2018 - 09.2018
Assistant Store Manager
EB Games
07.2017 - 08.2018
Trainee Manager/Stock Filler
Kmart
04.2015 - 06.2017
Nightfill Captain
Coles Supermarket
02.2013 - 04.2015
Fresh Produce Department 2IC
Coles Supermarket
10.2012 - 02.2013
Dairy Department 2IC
Coles Supermarket
06.2012 - 10.2012
Fresh Produce Department 2IC
Coles Supermarket
02.2011 - 06.2012
Dairy Department Manager (Relief)
Coles Supermarket
12.2010 - 02.2011
Dairy Department Filler
Coles Supermarket
05.2010 - 12.2010
Fresh Produce Team Member
Coles Supermarket
10.2009 - 05.2010
Checkout Operator
Coles Supermarket
07.2009 - 10.2009
Dairy Department Filler
Coles
08.2008 - 07.2009
No Degree - Year 1 - Year 7
Little Grove Primary School
No Degree - Year 8 - Year 11
North Albany Senior High School
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