Hi, I’m
Stern Strauss
Wodonga,VIC
Summary
Formerly a Registered Nurse, I have a strong background in sales, operations management, business development and retail. Together with team leadership across multi-site environments. I Bring extensive experience in strategic planning, stakeholder engagement, and service delivery improvement.
Overview
32
years of professional experience
1
Certification
Work History
AWHWodonga, Australia
Registered Nurse
01.2018 - 04.2026
Job overview
- Managed patients recovering from medical or surgical procedures.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
TSV AustraliaSydney, NSW
Business Development Manager
02.2011 - 02.2014
Job overview
- Developed and implemented growth strategies to expand market presence.
- Strong capability in developing and maintaining active opportunity pipeline, including forecasting and project tracking to support consistent performance.
- Built and maintained strong relationships with corporate clients and industry stakeholders with a strong track record of independence and proactive approach to pursue sales.
- Managed the full sales lifecycle achieving KPI's, from prospecting through to contract negotiation and closure. Maintain CRM tools to maintain accurate customer data and activity reporting.
- Identified new market opportunities and led initiatives to increase revenue streams.
Apple Retail & Service CentreCastle Hill, Australia
Store Manager
01.2002 - 07.2005
Job overview
- Managed daily store operations, including staff performance, updating CRM tools, sales targets, and customer service delivery, staff rosters and stock management.
- Implemented visual merchandising and promotional strategies to drive sales growth.
- Fostered a customer-focused culture to enhance retention and satisfaction.
Impaq AustraliaChatswood, Australia
Northern Region Operations Manager
06.2000 - 01.2002
Job overview
- Oversaw regional operations, ensuring efficiency across multiple locations.
- Managed operational processes, CRM/KPI reporting, and performance metrics.
- Led, coached, and motivated team members to achieve KPI's and business objectives.
- Supervised and supported office managers to improve productivity and service delivery. Ensure OH&S compliance with employment legislation, policies, and enterprise agreements.
Senteq Information SystemsSydney, NSW
Operations Project Manager
07.1998 - 02.2000
Job overview
- Led operational projects aligned with organizational strategy.
- Worked closely with senior leadership to manage KPI's budgets and performance outcomes.
- Delivered reporting and process improvements to enhance operational efficiency.
- Led, coached, and motivated team members to achieve business objectives.
Stern's Software ShopAdelaide, Australia
Retail Store Owner / Manager
01.1994 - 12.1997
Job overview
- Directed daily operations to enhance inventory management and maximize customer satisfaction.
- Formulated marketing strategies incorporating cinema and regional TV advertising to elevate brand visibility and increase store traffic.
- Managed financial reporting processes guaranteeing accuracy in revenue tracking and expense management.
Education
Wodonga TAFE
Certificate IV from Training and Assessment
05.2026
University Overview
Deferred
La Trobe University
Bachelor from Nursing
01.2017
Wodonga TAFE
Statement of Attainment from Accidental Counselling
01.2016
Wodonga TAFE
Diploma from Management
01.2013
Skills
- Operations & Team Leadership
- Business Development & Stakeholder Engagement
- Strategic Planning & Process Improvement
- Change Management
- Communication & Interpersonal skills
- Performance Management
- CRM & KPI Reporting
- Strong computer literacy
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Retail management
- Retail experience
- Retail merchandise buying
- Retail Theft Prevention
- Retail operations
- Retail stock management
- Retail floor stocking
- Retail merchandising strategies
- Retail sales customer service
- Retail sales campaigns
- POS technology
- Payment processing systems
Certification
- Introduction to Project Management, Australian Institute of Management
- Delivering Excellent Customer Service, Australian Institute of Management
Professional Memberships
- Registered Nurse, Australian Health Practitioner Regulation Agency (AHPRA)
- NSW Nurses and Midwives Association
Additional Clearances
- Working with Children Check (NSW & VIC), Current
- National Police Check, to be renewed
- NDIS Worker Screening Clearance, Current
Personal Information
Availability: Available now
Volunteer Experience
- State Emergency Service (SES), Baulkham Hills, Australia, 11 years, Strengthened volunteer team effectiveness by providing training sessions., Assisted in disaster relief efforts, ensuring timely distribution of aid and supplies.
- Army Reserve, 6 years
- St John Ambulance, 12 months
References
- Dragan Jancic, General Manager, dragan@iinet.net.au, 0410 754 888, SEME Solutions Pty. Ltd. Division of Trivantgae Group Pty. Ltd., Former State Sales Manager, Techsound
- Graham McFarland, Business Development Manager, g.mcfarland@clevertronics.com.au, 0449996848, Clevertronics ANZ, Former NSW State Sales Manager at Next Byte
- Peter Thorne, Former Manager Chief Operation Office, pthorne2579@gmail.com, 0418640293, Senteq Information's Systems, Private
Hobbies and Interests
- Participating in various activities, including boating, fishing, and camping
- Previously Volunteered with youth sports programs as a Wodonga Little Athletics.
- DIY/Restoration
- Outdoor Recreation
Availability
Available now
Timeline
Registered Nurse
AWH
01.2018 - 04.2026
Business Development Manager
TSV Australia
02.2011 - 02.2014
Store Manager
Apple Retail & Service Centre
01.2002 - 07.2005
Northern Region Operations Manager
Impaq Australia
06.2000 - 01.2002
Operations Project Manager
Senteq Information Systems
07.1998 - 02.2000
Retail Store Owner / Manager
Stern's Software Shop
01.1994 - 12.1997
Wodonga TAFE
Certificate IV from Training and Assessment
La Trobe University
Bachelor from Nursing
Wodonga TAFE
Statement of Attainment from Accidental Counselling
Wodonga TAFE
Diploma from Management