- I participate in a variety of outdoor recreational activities
- Participating in various activities, including boating, fishing, and camping
- Volunteering with youth sports programs as a Wodonga Little Athletics
- Auto Repair/Restoration
- Outdoor Recreation
Stern Strauss
Wodonga,VIC
Summary
Formerly a Registered Nurse, I have a strong background in sales, operations management, business development and retail. Together with team leadership across multi-site environments. I Bring extensive experience in strategic planning, stakeholder engagement, and service delivery improvement.
Overview
32
32
years of professional experience
Work History
Registered Nurse
AWH - Wodonga
01.2018 - 04.2026
- Collaborate with multidisciplinary teams to ensure optimal patient outcomes.
- Maintain accurate clinical documentation and adhere to regulatory standards.
- Demonstrate strong clinical judgement, prioritization, and patient advocacy.
- Streamlined documentation processes using electronic health record systems for improved accuracy.
- Led quality improvement initiatives that enhanced workflow efficiency and improved patient satisfaction ratings.
NSW Business Development Manager
TSV Australia - Sydney
02.2011 - 02.2014
- Developed and implemented growth strategies to expand market presence.
- Strong capability in developing and maintaining active opportunity pipeline, including forecasting and project tracking to support consistent performance.
- Built and maintained strong relationships with corporate clients and industry stakeholders with a strong track record of independence and proactive approach to pursue sales.
- Managed the full sales lifecycle achieving KPI's, from prospecting through to contract negotiation and closure. Maintain CRM tools to maintain accurate customer data and activity reporting.
- Identified new market opportunities and led initiatives to increase revenue streams.
Store Manager
Apple Retail & Service Centre - Castle Hill
01.2002 - 07.2005
- Managed daily store operations, including staff performance, updating CRM tools, sales targets, and customer service delivery, staff rosters and stock management.
- Implemented visual merchandising and promotional strategies to drive sales growth.
- Fostered a customer-focused culture to enhance retention and satisfaction.
Northern Region Operations Manager
Impaq Australia - Chatswood
06.2000 - 01.2002
- Oversaw regional operations, ensuring efficiency across multiple locations.
- Managed operational processes, CRM/KPI reporting, and performance metrics.
- Led, coached, and motivated team members to achieve KPI's and business objectives.
- Supervised and supported office managers to improve productivity and service delivery. Ensure OH&S compliance with employment legislation, policies, and enterprise agreements.
NSW Operations Project Manager
Senteq Information Systems - Sydney
07.1998 - 02.2000
- Led operational projects aligned with organizational strategy.
- Worked closely with senior leadership to manage KPI's budgets and performance outcomes.
- Delivered reporting and process improvements to enhance operational efficiency.
- Led, coached, and motivated team members to achieve business objectives.
Retail Store Owner / Manager
Stern's Software Shop - Regent Arcade - Adelaide
01.1994 - 12.1997
- Directed daily operations to enhance inventory management and maximize customer satisfaction.
- Formulated marketing strategies incorporating cinema and regional TV advertising to elevate brand visibility and increase store traffic.
- Managed financial reporting processes guaranteeing accuracy in revenue tracking and expense management.
- Processed bank deposits and managed business sales returns and transaction reports.
- Established strong vendor relationships, negotiating favourable terms for product procurement.
- Cultivated loyal customer base by providing exceptional service, personalized recommendations, and timely resolution of issues or complaints.
- Enhanced customer experience through personalized service initiatives and loyalty programs.
Education
Certificate IV - Training and Assessment
Wodonga TAFE
Wodonga, Australia05-2026
Bachelor - Nursing
La Trobe University
Wodonga, Australia01-2017
Statement of Attainment - Accidental Counselling
Wodonga TAFE
Wodonga, Australia01-2016
Diploma - Management
Wodonga TAFE
Wodonga, Australia01-2013
Skills
- Operations & Team Leadership
- Business Development & Stakeholder Engagement
- Strategic Planning & Process Improvement
- Change Management
- Communication & Interpersonal and communication skills
- Performance Management CRM & KPI Reporting
- Strong computer literacy with the ability to use Microsoft software such as Word, Excel, and Outlook
- Retail management
- Retail experience
- Retail merchandise buying
- Retail Theft Prevention
- Retail operations
- Retail stock management
- Retail floor stocking
- Retail merchandising strategies
- Retail sales customer service
- Retail sales campaigns
- POS technology, and payment processing systems
Affiliations
- Registered Nurse – Australian Health Practitioner Regulation Agency (AHPRA)
- NSW Nurses and Midwives Association
Certification
- Introduction to Project Management IT – Australian Institute of Management
- Delivering Excellent Customer Service – Australian Institute of Management
Interests
Timeline
Registered Nurse
AWH - Wodonga
01.2018 - 04.2026
NSW Business Development Manager
TSV Australia - Sydney
02.2011 - 02.2014
Store Manager
Apple Retail & Service Centre - Castle Hill
01.2002 - 07.2005
Northern Region Operations Manager
Impaq Australia - Chatswood
06.2000 - 01.2002
NSW Operations Project Manager
Senteq Information Systems - Sydney
07.1998 - 02.2000
Retail Store Owner / Manager
Stern's Software Shop - Regent Arcade - Adelaide
01.1994 - 12.1997
Bachelor - Nursing
La Trobe University
Statement of Attainment - Accidental Counselling
Wodonga TAFE
Diploma - Management
Wodonga TAFE
Certificate IV - Training and Assessment
Wodonga TAFE
ADDITIONAL CLEARANCES
- Working with Children Check (NSW & VIC) – Current
- National Police Check – to be renewed
- NDIS Worker Screening Clearance – Current