STEVEN CAO

• Created and maintained comprehensive project documentation, plans and reports;
• Coordinated project delivery and internal/external communication;
• Coordinated with various company departments – from Sales, Design, Logistics;
• Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones;
• Managed end to end project customer interaction, actioning all queries, quotes and internal communications;
• Communicated effectively across all internal teams including commercial, planning, warehouse and logistics and production;
• Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.

Achievements:

• Monitored and controlled production budget in excess of $5 million;
• Implemented advanced quality control procedures, resulting in a 30% decrease in product returns and complaints;
• Assisted in production scheduling by planning daily guidline for raw materials and packing which led to 98% on time shipments;
• Analysed project performance and recommended improvements;
• Developed and implement project quality assurance processes;
• Leaded project teams and ensure effective communication and collaboration;
• Identified and resolved project issues and risks.

• Created job files for each project and maintained current data in each file;
• Liaised with clients to identify and define requirements;
• Managed project activities, resources, equipment, and information;
• Participated in team projects, contacted and communicated project status to all participants;
• Established effective communication among team members for enhanced collaboration and successful project completion;
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results;
• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.

Achievements:

• Save $8,000 each month by implementing cost-saving initiatives that addressed long standing problems;
• Finished 10+ customer orders and warranty services according to manufacturer specifications each day;
• Implemented advanced quality control procedures, resulting in a 30% decrease in product returns and complaints;
• Work with 3 drafting team members to complete simultaneous projects, successfully meeting all key milestones.