Joshua Knight
North Ward
Summary
To obtain a job which involves shift work and to gain more experience in the work industry to make natural progressions over time. I would love the opportunity to work for Sun Metals Corporation as I believe it is the next best step for me in developing all personal skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Manager
Auto Masters
07.2024 - 11.2024
- Trained and guided team members for improved overall performance and morale.
- Achieved positive customer experiences with proactive communication and follow-up.
- Enhanced customer loyalty by developing personalized service strategies based on feedback.
- Identified root causes of recurring problems for long-term solutions and improvements.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Service Adviser
Pickering's Mitsubishi
09.2018 - 07.2024
- Duties: organizing and advising client servicing issues and warranties, last6 months I have been running my own service bay titled quick service in which I organise between20 –25 customer vehicles per day between two mechanics
Barista
Juliette's, North Ward
02.2018 - 06.2019
- Duties: serve customers, food preparation, barista cleaning, etc
- Full-time to September2018, then casual weekends only whilst working at Pickering's
Sandwich Artist
Subway, North Ward
04.2016 - 07.2018
- Duties: Food Preparation, making customer orders, cleaning, etc
- Casual
Customer Service and Sales
KFC, Garbutt
03.2016 - 01.2017
- Duties: serve customers in drive through, operating register and taking customer orders, cleaning, etc
- NOTE: I stopped working here to focus on Year12 studies
Assistant
Swift Snacks Vending
01.2014 - 06.2016
- Duties: checking and loading machines, helping purchase stock during busy times
- Casual
- NOTE: Business closed
Sales and Food Preparation
Strand Gourmet Meats
03.2014 - 02.2016
- Duties: food preparation, customer sales, cleaning, etc
- Casual
Referee and Representative Referee
Townsville Basketball
09.2010 - 11.2014
- Duties: Attend regular training, be assertive and confident, work as a team with other referees, support and guide junior referees, both at local and representative levels
Education
High School Diploma -
Townsville State High School
Townsville, QLD12-2018
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
Certification
I currently only have my standard Driver's license (MANUAL), however if any licenses are required, I am more than happy to get them in any days off.
Timeline
Service Manager
Auto Masters
07.2024 - 11.2024
Service Adviser
Pickering's Mitsubishi
09.2018 - 07.2024
Barista
Juliette's, North Ward
02.2018 - 06.2019
Sandwich Artist
Subway, North Ward
04.2016 - 07.2018
Customer Service and Sales
KFC, Garbutt
03.2016 - 01.2017
Sales and Food Preparation
Strand Gourmet Meats
03.2014 - 02.2016
Assistant
Swift Snacks Vending
01.2014 - 06.2016
Referee and Representative Referee
Townsville Basketball
09.2010 - 11.2014
High School Diploma -
Townsville State High School
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