Steven Coleman
Dural
Summary
Well-traveled Bus Driver with proven track record of safely and efficiently transporting passengers around city. Extensive knowledge of street layouts and traffic regulations. Stays calm and composed in difficult situations while going extra mile to satisfy customers.
Overview
19
19
years of professional experience
Work History
Bus Driver
Busways
Mulgrave, NSW
11.2020 - Current
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
- Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Trained new bus drivers in company policies, route navigation techniques, and safety protocols to ensure smooth onboarding experiences.
- Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.
- Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
Operations Supervisor
Telfords Bus And Coach
Turrella, NSW / Oakville, NSW
01.2018 - 10.2020
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Coach Driver
Glenorie Coaches
Dural, NSW
01.2016 - 01.2018
- Enhanced passenger satisfaction by providing exceptional customer service and addressing concerns promptly.
- Promoted safety by conducting regular vehicle inspections and maintaining proper maintenance records.
- Reduced fuel consumption with efficient route planning and adhering to speed limits.
- Ensured timely arrivals, planning optimal routes according to traffic conditions and weather forecasts.
- Assisted passengers with special needs, providing necessary accommodations for a comfortable journey.
- Demonstrated professionalism in appearance and demeanor, representing the company positively at all times.
- Kept vehicles clean inside and out, contributing to a pleasant environment for passengers throughout their journeys.
- Navigated road construction detours smoothly, minimizing delays while still prioritizing safety on the roadways.
Bus Driver
Comfort Delgro
Dural, NSW
01.2009 - 01.2016
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
- Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Trained new bus drivers in company policies, route navigation techniques, and safety protocols to ensure smooth onboarding experiences.
Sales Manager
Cobra Group
Sydney, NSW
01.2006 - 01.2009
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Delivery Driver
Delivery Mate
Castle Hill, NSW
11.2004 - 01.2006
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Skills
- Passenger Assistance
- Passenger Safety
- Commercial Driving
- Map Reading
- Inclement Weather Driving
- Safety-Focused
- Local Traffic Regulations
- Vehicle Inspections
- Defensive Driving
- Problem-solving abilities
- Customer service
Timeline
Bus Driver
Busways
11.2020 - Current
Operations Supervisor
Telfords Bus And Coach
01.2018 - 10.2020
Coach Driver
Glenorie Coaches
01.2016 - 01.2018
Bus Driver
Comfort Delgro
01.2009 - 01.2016
Sales Manager
Cobra Group
01.2006 - 01.2009
Delivery Driver
Delivery Mate
11.2004 - 01.2006