STEVEN LEUNG
Donvale,VIC
Summary
Client-focused Business Manager offering diverse experience in customer service, Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
17
17
years of professional experience
Work History
Broker Support Officer
Dutton Financial Services
2022.12 - Current
- Conducted comprehensive financial analyses to identify optimal lending options for clients'' unique needs.
- Assisted in developing training materials used to educate new hires on best practices in finance brokering.
- Streamlined loan application processes for quicker approvals and increased productivity.
- Maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Prepared detailed reports on market trends that guided company initiatives designed to benefit clientele.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Networked to identify potential new clients and expand geographic territories.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
Business Manager
Lexus Of Blackburn
2022.08 - 2022.12
- Communicated with customers and vendors positively with particular attention to problem resolution
- Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services
- Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Business Manager
Subaru Doncaster
2021.06 - 2022.08
- Communicated with customers and vendors positively with particular attention to problem resolution
- Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services
- Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
New Car Sales Executive
Volov Cars Waverley
2020.12 - 2021.07
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed.
Senior Sales Executive
Ferntree Gully Motor Group
2018.11 - 2020.12
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed.
New Car Sales Executive
Mercedes-Benz Ringwood
2018.03 - 2018.11
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sales Consultant
Ferntree Gully Nissan
2014.12 - 2018.03
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Responded to telephone and in-person requests for information
- Followed up with existing customers to provide additional support and address concerns.
Area Manager
Sushi Sushi
2007.06 - 2014.12
- Conducted training sessions to educate employees on best practices and procedures to increase profitability
- Resolved conflicts promptly to promote positive environment for customers
- Transformed underperforming teams into productive, profitable teams.
Education
Diploma, Automotive Engineering And Technology -
Chisholm Institute of TAFE
Skills
- Automotive Dealership Sales Process
- Customer Experience
- Business Minded
- Bilingual In English, Cantonese & Mandarin
Timeline
Broker Support Officer
Dutton Financial Services
2022.12 - Current
Business Manager
Lexus Of Blackburn
2022.08 - 2022.12
Business Manager
Subaru Doncaster
2021.06 - 2022.08
New Car Sales Executive
Volov Cars Waverley
2020.12 - 2021.07
Senior Sales Executive
Ferntree Gully Motor Group
2018.11 - 2020.12
New Car Sales Executive
Mercedes-Benz Ringwood
2018.03 - 2018.11
Sales Consultant
Ferntree Gully Nissan
2014.12 - 2018.03
Area Manager
Sushi Sushi
2007.06 - 2014.12
Diploma, Automotive Engineering And Technology -
Chisholm Institute of TAFE
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