Steven Luong
67 Marangaroo Drive, Marangaroo,WA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Well-versed in processing, monitoring and reviewing high-volume orders in fast-paced environments. Practiced at developing and maintaining productive relationships with vendors, customers and staff.
Overview
11
11
years of professional experience
Work History
Warehouse Operations Supervisor
Jack's New And Used Furniture
02.2019 - Current
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Developed comprehensive staff training program to improve employee performance and morale.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Monitored progress of tasks to provide feedback for improvement.
- Supervised team of helpers, labourers and material movers to efficiently complete tasks.
- Met or exceeded production goals and objectives by following strict procedures.
New Home Sales Consultant
Start Right Homes
05.2019 - 02.2020
- Prepared and presented contracts and other legal documents to clients.
- Reviewed and executed confidential documents, contracts and disclosures.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Collaborated with stakeholders to complete property sales and purchases.
- Developed new business and managed new and existing clients.
Sales Lead Generator
Modern Group
05.2019 - 05.2019
- Scheduled sales appointments to discuss products and services and to close qualified leads.
- Utilized sales techniques to build customer interest
- Overcame objections using friendly, persuasive strategies.
- Set up appointments with interested customers according to schedule availability.
- Developed extensive knowledge of products and services to better assist customers.
Sales Team Member
The Reject Shop
05.2012 - 05.2019
- Maintained organized, presentable merchandise to drive continuous sales.
- Prioritized helping customers over completing other routine tasks in store.
- Processed product returns and assisted customers with other selections.
- Helped customers locate products and checked store system for merchandise at other sites.
- Tracked stock using company inventory management software.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Prepared merchandise for sales floor by pricing or tagging.
- Trained and mentored new sales representatives.
- Collaborated with cross-functional teams to identify and address customer needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Education
Bachelor's of Commerce - Property And Finance
Curtin University
Perth, WA07.2016
Skills
- Customer Care
- Product and Service Knowledge
- Persuasive Negotiations
- Problem-Solving
- Product Management and Pricing
- Excellent People Skills
- Contract Negotiation and Closing Tactics
- Verbal Communication
- Product and Service Sales
References
Julie Vu
Sales Manager at Jack's New and Used Furniture
0413478697
Justin Vu
Operations Manager at Jack's New and Used Furniture
0451483006
Timeline
New Home Sales Consultant
Start Right Homes
05.2019 - 02.2020
Sales Lead Generator
Modern Group
05.2019 - 05.2019
Warehouse Operations Supervisor
Jack's New And Used Furniture
02.2019 - Current
Sales Team Member
The Reject Shop
05.2012 - 05.2019
Bachelor's of Commerce - Property And Finance
Curtin University
Similar Profiles
Jack FrielJack Friel
Owner and Operator at Jack's Furniture RestorationOwner and Operator at Jack's Furniture Restoration
Anamika OjhaAnamika Ojha
Director of Amazon Accounts at eSolutions Furniture (Bush Furniture / Bestar Furniture)Director of Amazon Accounts at eSolutions Furniture (Bush Furniture / Bestar Furniture)
Willy LaisaWilly Laisa
Crew Member at Hungry Jack's KingswayCrew Member at Hungry Jack's Kingsway