Steven Maunder
Geraldton,WA
Summary
Currently Customer Care Consultant / Warehouse at Blackwoods Geraldton, excelling in effective communication and inventory merchandising. Driving sales through strategic promotion planning. Committed to delivering exceptional customer experiences and driving sales.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Care Consultant
Blackwoods
Geraldton, wa
06.2025 - Current
- Provided expert guidance on product selection and usage to customers.
- Managed customer inquiries through phone, email, and in-person interactions.
- Operated forklifts and pallet jacks to move products efficiently.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Managed cash register operations, ensuring balanced drawers at the end of shifts.
Grocery Department Manager
Coles Tom Price
Tom Price, Australia
05.2016 - 05.2025
- Night Filler May 2016 - Jan 2017 (stocking shelves)
- Night fill in charge Jan 2017 - Oct 2018
- Dry Goods Manager Oct 2018 - May 2025
- Responsibilities
- Roster for 25 + team members.
- Cash handling.
- Care taking for the store when store manager is on leave.
- Unloading trucks/ deliveries.
- Training new team members.
- Ensuring tasks are completed on time.
- Inventory management ensuring stock counts are correct to get the products at the right time.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Drove consistent grocery sales with effective merchandising and promotions implementation with CCEP representatives.
Tyre Fitter
Ashburton 4WD and Mechanical
Tom Price, WA
01.2016 - 05.2016
- Changing LV and HV Tyres
- Stacking stock
- Diagnosed and repaired tire and rim issues.
- Maintained inventory by loading and unloading tire shipments.
- Balanced and mounted new tires for customers, providing detailed breakdowns of services performed.
Kitchen Hand
Noodle Box
Perth, WA
11.2012 - 01.2016
- Preparing customer orders
- Handling cash / counting safe
- Maintained order and cleanliness of work areas to conform with health codes.
- Maintained cleanliness and hygiene in the kitchen, including washing dishes and utensils.
- Assisted in food preparation tasks such as washing, peeling, cutting, and basic cooking under chef's guidance.
Education
Cert 2 - mechanical engineering
Challenger Tafe
Beaconsfield01.2016
Skills
- Teamwork
- Effective Communication
- Active Learning
- Promotion planning
- Pricing and shelf labelling
- Employee scheduling
- Inventory merchandising
- Task delegation
- Cash handling
- Rostering for a team of 25
Certification
- Fork lift license
- Drivers license
References
- Jeremy Hamilton
0402475295
- Steve Lesic
0400245378
- Lukasz Zimowski
0417910760
Timeline
Customer Care Consultant
Blackwoods
06.2025 - Current
Grocery Department Manager
Coles Tom Price
05.2016 - 05.2025
Tyre Fitter
Ashburton 4WD and Mechanical
01.2016 - 05.2016
Kitchen Hand
Noodle Box
11.2012 - 01.2016
Cert 2 - mechanical engineering
Challenger Tafe