Ella Peruzzi
Griffith,NSW
Summary
Friendly and dependable person who is successful at managing multiple priorities with a positive attitude. I am a fast learner who is willing to take on added responsibilities and work hard to get the job completed in a timely manner.
Overview
9
9
years of professional experience
Work History
Craft/Party Department Team Member
Spotlight
07.2021 - 03.2024
- Provide exceptional service to customers.
- Maintain cleanliness of all work areas.
- Replenish stock in a timely manner.
- Cash handling.
- Contribute to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Assisted with inventory counts and stocking of merchandise.
- Fulfilling customer orders.
- Meeting deadlines.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Collaborated with other departments to guarantee customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Monitored inventory levels to purchase adequate supply and consistent stock of products.
Customer Service Assistant
Kmart
02.2021 - 05.2021
- Maintained clean and organised inventory.
- Provided high quality service.
- Cash handling.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Exhibited high energy and professionalism when dealing with staff.
Customer Service
Woolworths Supermarket
01.2015 - 01.2020
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Directed and supervised staff members to engage in sales, inventory management, cash receipt reconciliation and customer service requirements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Higher School Certificate - undefined
Wade High School
2018
Skills
- Excellent Written and Verbal Communication
- Willingness to Learn
- Ability to Work Independently
- Stocking and Replenishing
- Flexible Availability
- Strong Communication and Interpersonal Skills
Certificate II in Hospitality
- Ability to work effectively in a service team, interact with diverse customers, identify and create solutions for issues and problems, follow work health and safety standards and provide a great customer service experience.
Professional Referees
Justin Bennett
0408212880
Sky Yates
0423553012
Timeline
Craft/Party Department Team Member
Spotlight
07.2021 - 03.2024
Customer Service Assistant
Kmart
02.2021 - 05.2021
Customer Service
Woolworths Supermarket
01.2015 - 01.2020
Higher School Certificate - undefined
Wade High School