Summary
Overview
Work History
Education
Skills
Certificate II in Hospitality
Professional Referees
Timeline
Generic

Ella Peruzzi

Griffith,NSW

Summary

Friendly and dependable person who is successful at managing multiple priorities with a positive attitude. I am a fast learner who is willing to take on added responsibilities and work hard to get the job completed in a timely manner.

Overview

9
9
years of professional experience

Work History

Craft/Party Department Team Member

Spotlight
07.2021 - 03.2024
  • Provide exceptional service to customers.
  • Maintain cleanliness of all work areas.
  • Replenish stock in a timely manner.
  • Cash handling.
  • Contribute to team success by completing jobs quickly and accurately.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.
  • Assisted with inventory counts and stocking of merchandise.
  • Fulfilling customer orders.
  • Meeting deadlines.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
  • Monitored inventory levels to purchase adequate supply and consistent stock of products.

Customer Service Assistant

Kmart
02.2021 - 05.2021
  • Maintained clean and organised inventory.
  • Provided high quality service.
  • Cash handling.
  • Responded to customer calls and emails to answer questions about products and services.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Exhibited high energy and professionalism when dealing with staff.

Customer Service

Woolworths Supermarket
01.2015 - 01.2020
  • Supervised large teams with guidance, support and direction for high-quality customer care.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed timely and effective replacement of damaged or missing products.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Directed and supervised staff members to engage in sales, inventory management, cash receipt reconciliation and customer service requirements.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Higher School Certificate - undefined

Wade High School
2018

Skills

  • Excellent Written and Verbal Communication
  • Willingness to Learn
  • Ability to Work Independently
  • Stocking and Replenishing
  • Flexible Availability
  • Strong Communication and Interpersonal Skills

Certificate II in Hospitality

  • Ability to work effectively in a service team, interact with diverse customers, identify and create solutions for issues and problems, follow work health and safety standards and provide a great customer service experience.

Professional Referees

Justin Bennett

0408212880

Sky Yates

0423553012

Timeline

Craft/Party Department Team Member

Spotlight
07.2021 - 03.2024

Customer Service Assistant

Kmart
02.2021 - 05.2021

Customer Service

Woolworths Supermarket
01.2015 - 01.2020

Higher School Certificate - undefined

Wade High School
Ella Peruzzi