Steven Phan
Bonnyrigg Heights,NSW
Summary
Dedicated customer service professional skilled in luggage handling and concierge services. Proven ability to enhance guest experiences through effective problem-solving and collaboration.
Overview
5
5
years of professional experience
Work History
Porter/Commissioner/Concierge Attendant
Sofitel Sydney Wentworth
Sydney, NSW
03.2025 - Current
- Assisted guests with luggage and transportation arrangements.
- Coordinated with front desk staff to ensure smooth guest check-in processes.
- Provided information about hotel amenities and local attractions to guests.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Labourer/Site Supervisor
Greatwater Fabrications and Locks Solutions
Lansvale, NSW
01.2021 - 11.2024
- Assisted in lifting and moving heavy materials on job sites.
- Maintained cleanliness and organization of work areas throughout projects.
- Collaborated with team members to complete assigned tasks efficiently.
- Worked with team members to ensure efficient workflow throughout the day.
- Cleaned work area after job completion ensuring all debris is properly disposed of.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
Education
High School Diploma -
Cecil Hills High School
Cecil Hills09-2022
Skills
- Luggage handling
- Customer service
- Concierge services
- Transportation coordination
- Hotel operations
- Team collaboration
Timeline
Porter/Commissioner/Concierge Attendant
Sofitel Sydney Wentworth
03.2025 - Current
Labourer/Site Supervisor
Greatwater Fabrications and Locks Solutions
01.2021 - 11.2024
High School Diploma -
Cecil Hills High School