Steven Uren

• Adhered to company standards and manufacturer guidelines for each repair
• Inspected and tested equipment to locate damage or worn parts.
• Recorded repairs required
• Researched and identified new processes
• Devised and executed preventive maintenance plans to boost functionality of tools and equipment.
• Evaluated OEM manufacturer schematics and service documentation
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.

• As above

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Upsold any major repairs required
• Assisted with hiring, training and mentoring new staff members.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Supervised guests at front counter, answering questions regarding repairs
• Trained new employees on proper protocols and customer service standards.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reported issues to higher management with great detail.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

• As above

As per mechanic listed above

• Took advantage of opportunities to learn new systems and repair procedures.
• Made basic repairs to cars and other vehicles, asking questions and taking notes to increase personal knowledge.
• Observed senior mechanics completing major repairs.
• Cleared work areas of debris and organized supplies to maintain safety and appearance.
• Studied manuals and repair books to increase knowledge and mechanical understanding of vehicles.
• Safely lifted cars to complete repairs.
• Kept personal appearance and all work areas neat and professional.
• Operated mechanic's tools and shop equipment safely to prevent damage.
• Attended all company and manufacturer training to increase knowledge.
• Took assessments to prove knowledge base and skills.
• Test drove vehicles before and after repairs to determine functionality, necessary actions or completion statuses.
• Scanned vehicle computer systems using [Type] scanners, noting results in [Software].
• Cleaned and organized work areas, tools and equipment to support productivity.
• Followed detailed instructions of lead mechanic to achieve quality standards.
• Conducted routine oil changes, tire rotations, fluid replacements, and bulb changes.
• Tested vehicles after repairs to verify performance, safety and functionality.
• Utilized diagnostic tools to identify mechanical problems and develop prompt solutions.