Summary
Overview
Work History
Education
Skills
Languages
Timeline
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STEVEN TYLER Mpagi

STEVEN TYLER Mpagi

Spring Hill,QLD

Summary

Ambitious, Positive, Hardworking and consistently exceeds company objectives to secure client satisfaction and loyalty. seeking to maintain full-time /Part time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Store Manager

Empire Premium Custom Suits
06.2017 - 02.2024
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Assisted with hiring, training and mentoring new staff members.
  • Leveraged industry connections to identify opportunities for collaboration or expansion into new markets.
  • Expanded the brand''s reach by participating in industry trade shows and events.

Desktop Support Technician

Graphitec Technologies
03.2012 - 01.2016
  • Ensured seamless connectivity between devices by administering various networking components such as switches, routers, firewalls, and wireless access points.
  • Enhanced user productivity, training employees on the use of new applications and system features.
  • Purchased, setup and installed new computers.
  • Reduced downtime by efficiently diagnosing and repairing malfunctioning equipment onsite.
  • Worked with various systems, software, and peripherals, and various types of devices
  • Monitored system performance to identify potential issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Installed and configured operating systems and applications.

Education

Master of Science - Computer Science

Makerere University
Kampala, Uganda
03.2009

Skills

  • Attention to Detail
  • Safety awareness
  • Willingness to learn
  • Time Management
  • Complex Problem-Solving
  • Punctual and Reliable
  • Computer Skills

Languages

Fluent in English 

Timeline

Store Manager

Empire Premium Custom Suits
06.2017 - 02.2024

Desktop Support Technician

Graphitec Technologies
03.2012 - 01.2016

Master of Science - Computer Science

Makerere University

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STEVEN TYLER Mpagi