STEVEN ZAMMIT
Sydney,NSW
Summary
As someone who believes in the power of a positive workplace culture, I've made it my mission to empower employees and leaders in driving change. From providing personalised advice to managing the employee life cycle, I thrive on helping people reach their full potential. With a focus on collaboration and communication, I'm here to support both employees and leadership every step of the way.
Overview
15
15
years of professional experience
Work History
People and Culture Officer
Optus
Macquarie Park
06.2022 - Current
- Preparation of contracts and variation letters, ensuring accuracy and compliance with industry standards.
- Provide Tier 1 advice to employees and leaders.
- Collaborate closely with Middle and Senior Leadership to drive and implement impactful process improvement initiatives.
- Manage end-to-end processes for promotions,secondments,lateral transfers, salary adjustments and manage governance to ensure all transactions adhere to correct approvals.
- Manage onboarding journey for confidential hires, meticulously managing contract generation, and providing seamless support through the onboarding process.
- Offer expert assistance in tier 1 employee and leader enquiries.
- Maintain organizational structure by skilfully creating and managing positions within SuccessFactors system.
- Serve as a knowledgeable resource, providing guidance to stakeholders on a range of policies to ensure consistent and fair application.
- Uphold the integrity of HR data by meticulously overseeing data entry and management within SuccessFactors.
- Execute thorough employment verifications, ensuring accurate and timely responses to inquiries.
- Apply rigorous attention to detail to guarantee all generated paperwork aligns with industry standards and legal regulations.
- Process data meticulously in alignment with the approved Enterprise Agreement (EPA) and other relevant agreements.
- Drive the smooth execution of promotions within the promotion cycle, contributing to employees' career growth and development.
- Ensure accurate processing of sign-on bonuses, retention bonuses, and acting bonuses, contributing to employee motivation and engagement.
- Efficiently handle leave requests, including parental leave and compassionate leave, in accordance with company policies and legal requirements.
- Manage the onboarding and offboarding process for employees, ensuring a seamless experience while adhering to pre-employment compliance.
- Actively prepare, maintain, and generate detailed reports, providing essential insights for informed decision-making.
- Seamlessly process changes to reporting lines, maintaining organizational clarity and alignment.
- Oversee the accurate processing of retention bonuses, acknowledging and rewarding talent within the organization.
- Collaborate cross-functionally with Talent, Employee Relations, People & Culture Business Partners, and People & Culture Directors, providing valuable support across various initiatives.
People and Culture Coordinator (Parental Leave Cover)
Nine Network Australia
Sydney, NSW
07.2021 - 06.2022
- Prepare contracts and variation letters
- Investigate Nine Learning issues
- Ensuring requests are completed within 2 business day SLA
- Process salary increases
- Assist on various projects
- Schedule Interviews for candidates and hiring managers
- Publish job ads to various channels (e.g
- Intranet, seek, internal careers page and LinkedIn)
- Complete employment verifications
- Ensure that all paperwork generated is in line with industry standards
- Process leave requests (e.g parental leave, compassionate leave)
- Onboard and offboard employees
- Ensure pre-employment compliance for all new employees
- Prepare, maintain and generate reports
- Process reporting line changes
- Provide advice on P&C Polices to managers and employees
- Support Talent Advisory and P&C Business Partners
Talent Co-Ordinator
Serco
Sydney, NSW
08.2020 - 06.2021
- Conducted Phone and Video Interview Screens, evaluating candidate qualifications and cultural fit.
- Organized Pre-Employment Medicals, ensuring candidates met health requirements.
- Orchestrated Assessment Centers, designing tailored assessment activities and managing logistics.
- Conducted National Police Checks, maintaining compliance with legal requirements.
- Efficiently managed a shared inbox, prioritizing and streamlining communication.
- Coordinated Pre-Employment Testing (Psych Test, Medical Assessments, etc.), ensuring timely completion.
- Updated Online Testing Results, maintaining an accurate database for decision-making.
- Nurtured candidate relationships to "keep candidates warm" for future opportunities.
- Effectively communicated with both successful and unsuccessful candidates, providing feedback and job offers.
- Prepared professional Letter of Offers and negotiated terms with candidates.
- Generated, maintained, and analyzed reports on recruitment metrics, supporting data-driven decisions.
At Home Advisor
Apple Pty ltd
03.2018 - 08.2020
- Assisted customers with orders, providing expert guidance on product selection, pricing, and delivery options
- Processed new orders with precision and recommended products based on customer preferences
- Managed the returns process efficiently, ensuring compliance with Apple's return policies
- Coordinated return pickups, tracked shipments, and facilitated timely refunds
- Established effective communication with internal and external stakeholders to resolve issues and enhance customer satisfaction
- Successfully addressed and resolved escalated customer issues, serving as a point of contact for challenging situations
- Maintained accurate customer records by amending and updating contact details as needed
- Stayed current with Apple's product and service offerings, delivering comprehensive information to customers
- Guided customers through online ordering, troubleshooting issues, and assisting with account setup
- Performed essential administrative tasks, including data entry, order tracking, and documentation
- Educated customers on Apple's policies related to warranties, returns, and product support, ensuring clarity and compliance.
Superannuation Specialist
Commonwealth Bank of Australia
01.2015 - 12.2017
- Field customer phone calls, following up on queries and managing complaints
- Day to day operational use of CommSee
- Assist branch stuff with enquires relating to Essential Super
- Process superannuation consolidation requests
- Process Return Mail
- Process Redemptions
- Understanding of Superannuation and Pension legislation
- Assist members with withdrawal requests
- Understanding on how insurance works in superannuation environment
- Meet deadlines
- Indepth knowledge of Essential Super product
- Allow up, investigate and resolve complex investigations
- Assist management in recruitment activities such as interviews, reference checks etc
- Provide superior customer experience
- Achieve outstanding quality results
- Promote features that Essential Super has to offer including the self-service use of NetBank
- Build effective relationships and rapport with both internal and external stakeholders
- Deliver outstanding results on Key performance Indicators
- Contribute and work effectively in a team environment
- Strong organisational skills and excellent attention to detail
- Diligently perform a wide range of general administrative duties.
Client Service Co-Ordinator
Westpac Group
01.2013 - 12.2014
- Field customer phone calls, following up on queries and managing complaints
- Open and close new accounts according to all organisational protocols
- Manage ultra-high net worth client bookings
- General admin duties
- It in on candidate interviews for St George Private Bank
- Process audit certificates, local telegraphic transfers, internal transfers and international money transfers with meticulous attention to detail
- Issue client bank cheques as per company policy
- Perform complex investigations including fund traces
- Conduct monthly meetings with stakeholders and assist private bankers and their assistants
- Service high net worth clients, ensuring that all customer needs and concerns are met
- Apply private bank rates on fixed and at call accounts
- Diligently perform a wide range of general administrative duties
- Assist branches in other states when needed.
Life Claims Administrator
Westpac Group
03.2012 - 01.2013
- Performed a variety of administrative duties, including the admission and raising of death, TPD and trauma claims and benefits, maintaining internal database and sending claim forms
- Policy Maintenance
- Premium Refunds
- Stakeholder follow-up
- Able to work on both team and individual KPI's
- Assisted in reporting for senior management and prepared relevant presentations
- Liaised with 3rd-party suppliers, financial planners and claimants
- Assisted office in resolving all IT issues and requests
- Requested and investigated HICS/PBS records, coronal findings and voice recordings
- Aid invoices, fortnightly SCI payments to claimants and tax payments for SCI payments
- Allocate new work amongst assessors
- Achieved Outstanding Quality Results and Outstanding Results for VOTC
- Assessed accidental death cover
- Assessed unemployment claims
- General administration duties.
Customer Relations Consultant
Westpac Group
10.2008 - 03.2012
- Field customer phone calls, responded to customer complaints, opened new customer accounts and addressed any concerns
- Dealt with and followed up on investor and adviser enquires
- Process death benefit nominations both binding and non-binding
- Process redemptions for early release of super
- Assisted Learning and Development with coaching of new recruits
- Frequently communicated with investors and advisers via email
- Aided advisers and investors in addressing enquire and providing information on share trades regarding all wrap products
- Handled all managed fund requests on all wrap, master trust and elements products
- Promptly assisted with redemptions and investment switches on all products
- Managed reporting for contact centre workforce management and senior management
- Gathered knowledge on superannuation and pension laws
- Updated existing member and employer accounts
- Meticulously addressed various administrative duties and responsibilities
- Achieved Outstanding Results for VOTC.
Education
Bachelor of Business - Human Resources And Change Management
Griffith University
Griffith11.2019
Skills
- Contract Preparation and Variation
- Tier 1 Employee Advice
- Process Improvement
- Salary Adjustment Management
- Onboarding Support
- Talent Acquisition
- HRIS
- Employee Case Resolution
- Phone and Video Screening
- Process Management
- HRIS Position Management
- Policy Guidance
- HR Data Management
- Employment Verification
- Compliance Adherence
- Promotion Cycle Management
- Bonus Processing
- Leave Management
- Onboarding/Offboarding
- Reporting Line Management
- Stakeholder Collaboration
- P&C Policy Support
- Work Coordination
- MS Office
- Written Communication
- Problem-Solving
- Teamwork and Collaboration
- Verbal Communication
- Customer Service
- Decision-Making
- Customer Relations
- Problem Resolution
- Critical Thinking
Timeline
People and Culture Officer
Optus
06.2022 - Current
People and Culture Coordinator (Parental Leave Cover)
Nine Network Australia
07.2021 - 06.2022
Talent Co-Ordinator
Serco
08.2020 - 06.2021
At Home Advisor
Apple Pty ltd
03.2018 - 08.2020
Superannuation Specialist
Commonwealth Bank of Australia
01.2015 - 12.2017
Client Service Co-Ordinator
Westpac Group
01.2013 - 12.2014
Life Claims Administrator
Westpac Group
03.2012 - 01.2013
Customer Relations Consultant
Westpac Group
10.2008 - 03.2012
Bachelor of Business - Human Resources And Change Management
Griffith University