Stella Novianto

Waitress at a popular Japanese restaurant located in Kensington, Sydney NSW. Had to be quick on the uptake in a new environment as this position served as a cover for holiday leave. Tasks included:

• Set-up and cleaning of restaurant for opening
• Maintaining a clean and organized dining area, even during rush periods
• Attentive customer service for dine-in guests, providing recommendations and fulfilling special requests
• Taking reservations and take-away orders over phone
• Handling of POS

Administrative work for an accredited certification company issuing ISO-certifications. Main responsibilities included, but were not limited to:

• Audit planning and coordination using MS Word
• Internal and customer communication support, scheduling of auditors, handling of customer inquiries
• Managing and maintaining customer data with MS Access, keeping statistics with MS Excel
• Improving customer satisfaction by addressing client concerns professionally and promptly
• Providing audit data for certification decisions
• Rapport and reporting for external auditors

Banquet Waitress at the Convention Centre Trafo Baden, providing customer service at congresses, seminars, gala dinners, and similar events. Tasks for this position included:

• Setting up event space, ensuring proper table arrangements and placement of utensils for seamless guest experience
• Attentive food and drink service during events, cleaning of tables, bar maintenance
• Organising and cleaning of cutlery and service tools