Storm Holmes
Orange,NSW
Summary
Hardworking team member with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. I
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bar Staff
Robin Hood Hotel
2022.02 - 2024.03
- Enhanced customer satisfaction by providing timely and efficient drink orders.
- Maintained a clean and organized bar area for an enjoyable customer experience.
- Maximized sales by recommending specialty drinks and menu items to customers.
- Collaborated with team members to ensure smooth service during peak hours.
- Assisted in inventory management, ensuring adequate stock levels for efficient bar operations.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- RSA & RSG qualified
- TAB Qualified
- Maintained spreadsheets for all costs, till balances and turnover.
- Excellent leadership and team building skills
- Cocktail making skills
- Pocket machine competency
Assistant in Nursing
Bilyara Retirement Village
2017.01 - 2019.01
- Enhanced patient comfort by providing compassionate care and assistance in daily living activities.
- Improved patient satisfaction by efficiently responding to call lights and addressing individual needs.
- Ensured patient safety by closely monitoring and reporting changes in health status to nursing staff.
- Assisted in maintaining a clean and organized environment, reducing the risk of infection for patients.
- Collaborated with interdisciplinary healthcare team members to develop comprehensive care plans for residents.
- Supported patients'' emotional well-being by developing trusting relationships and actively listening to concerns.
- Facilitated safe transfers and ambulation, promoting increased mobility among residents.
- Delivered high-quality personal care, including bathing, grooming, and dressing, fostering a sense of dignity for each patient.
- Worked closely with physical therapists to support patients'' personalized exercise regimens and rehabilitation efforts.
Customer Service
SUBWAY®Restaurants
2016.01 - 2017.01
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Service Manager
Cowra Motors
2016.01 - 2017.01
- Greeted customers and provided outstanding customer service.
- Provided prompt, polite and professional in-person and telephone customer service.
- Security of locking vehicles at start and end of shifts.
- Bringing in and taking out store flags and signs at beginning & close of business.
Education
High School Diploma -
Saint Raphael's Catholic School
Cowra, NSW11.2017
Skills
- Attention to detail
- Excellent oral and written skills
- Critical Thinking
- Time Management
- Problem Solving
- Leadership
Certification
- Certificate of Completion successfully completed the 12-session GRIT well-being Program 12/02/2022
- Certificate of Completion successfully completed the 8-week course and accepting rights and responsibility of being a good caregiver, circle of security parenting 15/02/2022
- Certificate of Completion successfully completed the 8 week shark cage group 14/02/2022
- Certificate of Completion, No Scardy cats on 23-24/06/2022
- Certificate of Completion - 123 Magic
- Statement of Attainment, provide responsible service of Alcohol 02/06/2022
- Statement of Attainment, Provide responsible gaming Services 03/06/2022
- Successfully Completed the DOFOODSafely course 28/11/2021
Additional Information
Professional References;
- Joe Miller 0433 956 211
- Tatyana Kafusi 0427 898 832
Timeline
Bar Staff
Robin Hood Hotel
2022.02 - 2024.03
Assistant in Nursing
Bilyara Retirement Village
2017.01 - 2019.01
Customer Service
SUBWAY®Restaurants
2016.01 - 2017.01
Service Manager
Cowra Motors
2016.01 - 2017.01
High School Diploma -
Saint Raphael's Catholic School
- Certificate of Completion successfully completed the 12-session GRIT well-being Program 12/02/2022
- Certificate of Completion successfully completed the 8-week course and accepting rights and responsibility of being a good caregiver, circle of security parenting 15/02/2022
- Certificate of Completion successfully completed the 8 week shark cage group 14/02/2022
- Certificate of Completion, No Scardy cats on 23-24/06/2022
- Certificate of Completion - 123 Magic
- Statement of Attainment, provide responsible service of Alcohol 02/06/2022
- Statement of Attainment, Provide responsible gaming Services 03/06/2022
- Successfully Completed the DOFOODSafely course 28/11/2021
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