Stuart Coutts
Sales Professional
Launceston,Tasmania
Summary
Knowledgeable and dedicated service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Community Driver
Communities@Work
04.2021 - Current
- Adhered to social distancing protocols and wore mask when required.
- Offered friendly and efficient service to all clients, handled challenging situations with ease.
- Assisted high needs and frail clients in and out of vehicles enroute to medical appointments such as Cancer treatment and Dialysis.
- Showed empathy and great listening skills with a variety of clients from diverse backgrounds.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Insurance Representative
AMP Insurance
- Approx 7 years experience selling home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Attended seminars, meetings and educational programs to stay abreast of evolving needs of insurance industry and client base.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
Call Centre Operator
Telstra
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Education
Hillsong Leadership College
Sydney, NSWSkills
Team work and collaboration
Critical thinking and problem solving
Oral and written communication skills
Emotional intelligence
Professionalism and strong work ethic
Initiative
Time management
Timeline
Community Driver
Communities@Work
04.2021 - Current
Hillsong Leadership College
Insurance Representative
AMP Insurance
Call Centre Operator
Telstra
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