Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zack Broad

Canberra

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Childcare Educator

Communities@work
07.2024 - Current
  • Provided individualized instruction and support to meet personal needs of each child.
  • Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Communicated with parents and other staff about student progress.

Cleaner

Jims Cleaning Harrison
09.2021 - Current
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Used time management and efficient cleaning methods to meet deadlines.

Swim Instructor/Lifeguard/Customer Service Officer

Ymca Nsw
09.2018 - 09.2021
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Prepared equipment before each class class and stored items promptly after classes.
  • Maintained control and safety of class and kept children in flotation always within arm's reach.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Mentored and trained new swim instructors on best practices.
  • Implemented proper safety protocols and emergency response plans.

Education

Year 12 Certificate -

Gungahlin College
Canberra, ACT
11-2018

Skills

  • Classroom management
  • Lesson planning
  • Practical learning
  • Instructional design
  • Account management
  • Payment processing
  • Customer support
  • Inbound call management

Certification

First Aid CPR (expired)

Swimming and water safety teaching license (expired)

Lifeguard License ACT (expired)

Certificate 2 Security Operations

Responsible service of alcohol

White Card

Certificate 3 Retail

Timeline

Childcare Educator

Communities@work
07.2024 - Current

Cleaner

Jims Cleaning Harrison
09.2021 - Current

Swim Instructor/Lifeguard/Customer Service Officer

Ymca Nsw
09.2018 - 09.2021

Year 12 Certificate -

Gungahlin College

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Zack Broad