Job Search Status
Open to workDesired start date: Immediately
Open To Work
Stuart Riddock
MELBOURNE,VIC
Work Preference
Summary
Proven expertise in reservation management and guest relations, honed at Pullman on the Park. Skilled in utilizing POS systems to enhance service efficiency while fostering strong customer connections. Adept at driving satisfaction and repeat business through proactive problem-solving and effective communication, consistently elevating the guest experience.
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.
Efficient host skilled in managing guest experiences and operational flow in fast-paced environments. Known for productivity and ability to complete tasks swiftly while maintaining high standards of service. Specialized skills include reservation management, customer service excellence, and communication. Excel in using empathy, adaptability, and problem-solving to enhance guest satisfaction and streamline restaurant operations.
Charismatic and energetic host with experience in high-end hospitality environments. Strong background managing reservations, coordinating events, and providing exceptional guest service. Demonstrated ability to create welcoming atmospheres and exceed customer expectations. Positively contributed to team goals by improving efficiency and elevating overall guest satisfaction.
Overview
14
14
years of professional experience
1986
1986
years of post-secondary education
Work History
Host Executive Lounge
Pullman on the Park
Melbourne, VIC
11.2023 - Current
- Monitored dining area for guest comfort and satisfaction levels.
- Assisted in training new hosts on daily operations.
- Addressed guest inquiries and provided information about the venue.
- Coordinated with kitchen and waitstaff for smooth service flow.
- Managed reservations using hotel management software.
- Greeted and seated guests promptly upon arrival.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Spoke with patrons to drive satisfaction with food and service.
- Managed daily operations to ensure guest satisfaction and service quality.
Private Kitchen ( In Room Dining )
Langham hotel
Melbourne, VIC
05.2012 - 10.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Collingwood College
Melbourne, VICSkills
- Reservation management
- Dining area monitoring
- Guest relations
- POS system operations
Languages
English
First Language
English
Advanced (C1)
C1
Timeline
Host Executive Lounge
Pullman on the Park
11.2023 - Current
Private Kitchen ( In Room Dining )
Langham hotel
05.2012 - 10.2022
Collingwood College