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Stuart Thompson
Seaford,VIC
Work Preference
Summary
Dynamic retail management professional with a strong record in operational oversight and team development. Successfully enhanced staff performance through targeted training initiatives, leading to notable sales growth and improved customer satisfaction in a competitive market.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Owner/Operator
Seaford North IGA Local Grocer
Seaford, Vic
11.2011 - Current
- Managed daily operations of local grocery store, ensuring efficient workflow.
- Oversaw inventory management and restocking processes to maintain product availability.
- Supervised staff scheduling and training to enhance team performance and service quality.
- Ensured compliance with health regulations and safety standards in store operations.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Collaborated with community initiatives to strengthen local partnerships and brand presence.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
Cellar Door Sales
Port Phillip Estate and Kooyong Wines
Red Hill, VIC
01.2003 - 08.2018
- Advised customers on Kooyong wines and conducted engaging wine tastings to enhance their experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Worked part-time on weekends to assist with store operations.
- Maintained updated knowledge through continuing education and advanced training.
- Ensured balanced cash register at end of shifts.
- Engaged customers in conversation using effective interpersonal skills to foster a welcoming atmosphere.
- Part time weekends
- Supported and guided colleagues to cultivate a collaborative and efficient work environment.
Premium Wine Manager
1st Choice Liquor Superstore
Frankston, VIC
01.2007 - 06.2008
- Curated premium wine selections to enhance store inventory and customer experience.
- Managed stock levels to ensure product availability and minimize shortages.
- Presented store layout and maintained cleanliness for customer appeal.
- Evaluated sales trends to guide purchasing decisions and optimize product assortment.
- Operated cash registers and handled point-of-sale transactions.
- Conducted wine tastings and provided customer service in hosting roles to enhance guest experiences.
- Stock control and monitoring
- Performed manual handling of stock to support inventory organization and product accessibility.
- Utilized pallet movers and walker stackers for effective handling and organization of inventory.
- Registers and other POS functions
Store Manager / Liquor Manager
IGA Friendly
Frankston, VIC
01.1999 - 01.2007
- Managed operational issues for the store.
- Overseeing all departments including the Fresh Produce, Deli, Dairy, Meat & Grocery departments
- Recruit, train, mentor and coach all new members to the team including induction programs (approx 20 employees) with particular attention to staff hazard training and awareness
- Schedule all rosters for staff ensuring the store has minimum staffing levels at all times
- Managed the payroll function.
- Ordering stock and responsible for stock management issues, included liaison with all outside suppliers
- Conducted meetings with all departments to address budgeting and monitor dissipation issues
- Audited the store for compliance and security issues, including theft prevention.
- Coordinate the cash pickups from outside security companies including balancing the store sales on a daily basis & balancing register reports
- Contributed to the management team by overseeing all store advertising campaigns and weekly special boards.
- Manage the merchandising displays, POS displays, window displays, and store promotions. Planning all store layouts and shelf displays
- Resolved customer complaints and issues professionally to enhance customer satisfaction
Labourer
Chris Andres Landscaping
, VIC
01.1997 - 01.1999
- Assisted in building driveways, retaining walls, and brick patios to enhance outdoor spaces
- Cut bricks and screened/leveled ground to ensure proper foundation for paving
- Developed skills through weekend and holiday work
Education
St Johns First Aid & CPR Training -
Occupational Health & Safety Workshop -
Master Grocers Australia
RSA - Responsible Service of Alcohol -
Australian Hospitality
Winemaking at Home Certificate -
Monash University
Certificate I in Retail Systems -
Traineeship Advisory Services Aust
Certificate II in Retail Operations -
Traineeship Advisory Services Aust
Certificate III in Retail Management -
Traineeship Advisory Services Aust
Patterson River Secondary College
Carrum , VicSkills
- Store management
- Sales
- Customer Service
- Staff Management
- Training
- Mentoring
- Induction Programs
- Payroll Functions
- Stock Management
- Ordering
- Inventory management
- Operational oversight
- Retail Food Store Operations
- Cash Handling
- Operational Procedures
- Regulatory compliance
- Vendor negotiation
- Sales strategy
- Marketing strategy
- Merchandising
- POS Displays
- Cash Registers
- PDA Scanners
- Metcash
- Australian Liquor Marketers Systems
- SSA Scanning Systems Australia
- Financial reporting
- Performance evaluation
- Community engagement
- Budget development
- Hiring
- Negotiation
- Excel
- Staffing
- Documentation and reporting
- Operations management
- Payroll processing
- Personnel management
- Strategic planning
- Human resources management
- Client management
- Financial oversight
- Profit optimization
- Recruiting and hiring
- Hiring
- Communication
- Effective communication
- Relationship management
- Cooperation
- Responsibility
- Flexibility
- Team leadership
- Conflict resolution
- Problem solving
- Computer Literacy
- MS Word
- Excel
- Client management
- Financial oversight
- Profit optimization
- Recruiting and hiring
- Hiring
- Customer service
Certification
- Diploma in Retail Management
Hobbies and Interests
- Camping
- Fishing
- Holidays
- Movies
- Socializing
- Family time
- Gold Prospecting
- Coin collector
- AFL Saints
Timeline
Owner/Operator
Seaford North IGA Local Grocer
11.2011 - Current
Premium Wine Manager
1st Choice Liquor Superstore
01.2007 - 06.2008
Cellar Door Sales
Port Phillip Estate and Kooyong Wines
01.2003 - 08.2018
Store Manager / Liquor Manager
IGA Friendly
01.1999 - 01.2007
Labourer
Chris Andres Landscaping
01.1997 - 01.1999
St Johns First Aid & CPR Training -
Occupational Health & Safety Workshop -
Master Grocers Australia
RSA - Responsible Service of Alcohol -
Australian Hospitality
Winemaking at Home Certificate -
Monash University
Certificate I in Retail Systems -
Traineeship Advisory Services Aust
Certificate II in Retail Operations -
Traineeship Advisory Services Aust
Certificate III in Retail Management -
Traineeship Advisory Services Aust
Patterson River Secondary College