Suad Liban
Perth,WA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
TSA Group On Behalf Of Alinta Energy
01.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Housekeeper
Quest Apartments
03.2020 - 11.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Dusted picture frames and wall hangings with cloth.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Washed and put away kitchen dishes, utensils and glassware.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Rotated linens in storerooms and replenished when supplies ran low.
Cleaner
Regis Aged Care
01.2017 - 09.2019
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
- Performed regular maintenance and repairs on various cleaning tools and equipment.
- Maintained floor cleaning and waxing equipment.
- Supervised supplies in inventory and submitted reorder requests.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Provided assistance to other staff members with cleaning of difficult areas.
- Handled equipment, chemicals, and materials properly and with caution.
Cleaner
Medibank
10.2014 - 08.2016
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Disinfected high-touch surfaces, doorknobs and light switches to prevent spread of germs and illness.
- Dusted windows and mirrors to allow natural light inside office and maintain clear view of outside.
- Organized and used industrial cleaning products following strict safety procedures.
- Disinfected microwaves, coffee makers and refrigerators to prevent spread of germs and bacteria.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used time management and efficient cleaning methods to meet deadlines.
Education
No Degree -
Lockridge Senior High School
Kiara, WA08.2018
High School Diploma -
Eastern Goldfields Shs Education Centre
Goldfields, WA02.2017
Skills
- Fleet Dispatching
- Microsoft Word
- Disinfection Practices
- Active Listening
- Polish Furniture
- Personal Protective Equipment
- Sterilization Techniques
- Health and Safety Compliance
- Kitchen Cleaning
- Garbage Disposal
- Sanitation Practices
- Chemical Mixing
- Communication and Interpersonal Skills
- Equipment Selection
- Guest Satisfaction
- Maintain Equipment
- Stain Removal
- Laundry Duties
- Instructing
Languages
English
Full Professional
Timeline
Customer Service Representative
TSA Group On Behalf Of Alinta Energy
01.2022 - 08.2023
Housekeeper
Quest Apartments
03.2020 - 11.2021
Cleaner
Regis Aged Care
01.2017 - 09.2019
Cleaner
Medibank
10.2014 - 08.2016
No Degree -
Lockridge Senior High School
High School Diploma -
Eastern Goldfields Shs Education Centre
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