Subarna Chettri

• Guaranteed timely check-ins and check-outs by implementing efficient front desk processes and procedures.
• Addressed employee concerns proactively through open communication channels, fostering a positive work environment within the hotel team.
• Reduced guest complaints by ensuring strict adherence to hotel policies and procedures.
• Handled emergency situations calmly and professionally, prioritizing guest safety at all times.
• Ensured proper cash handling procedures were followed by front desk personnel, reducing discrepancies in end-of-day reports significantly over time.
• Collaborated with the sales team to develop targeted marketing campaigns focused on attracting new guests.
• Streamlined hotel operations by effectively managing front desk, housekeeping, and maintenance staff.
• Assisted in budget management by monitoring expenses and identifying cost-saving opportunities.
• Developed strong relationships with corporate clients to secure repeat bookings for business events.
• Provided personalized attention to VIP guests, ensuring their needs were met beyond expectations during their stay at the hotel.
• Implemented inventory control systems for hotel supplies, minimizing waste while maintaining adequate stock levels.
• Managed guest reservations accurately, optimizing room allocation to maximize revenue opportunities.
• Managed guest feedback effectively, promptly addressing any negative comments and highlighting positive reviews to motivate staff and maintain a high level of customer satisfaction.
• Improved overall efficiency with regular evaluations of staff performance and targeted training programs.
• Served as a liaison between various departments within the hotel, ensuring smooth operational flow across all areas of responsibility.
• Provided exceptional service and assistance to guests upon check-in.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Increased customer service ratings through personable service.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
• Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.

• Group Bookings
• Operational Systems Monitoring
• Special Event Coordination
• Performance Evaluations
• Shift Scheduling
• Operational Efficiency

• Created positive work environment for employees and delivered exceptional customer service
• Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions
• Drove performance and process improvements by performing frequent evaluations of business operations, current procedures and personnel actions
• Provided ongoing training to address staff needs
• Monitored employee productivity to provide constructive feedback and coaching
• Complied with company policies, objectives and communication goals

• Managed customer complaints and rectified issues to complete satisfaction
• Welcomed large volume of guests and improved overall customer service
• Provided administrative support to coworkers, taking on additional tasks during high-volume periods
• Monitored office inventory to maintain supply levels
• Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety
• Conducted staff performance evaluations to monitor progress and individual skills
• Executed on-time, under-budget projects by solving complex issues for senior leadership

• As a butler for many VVIP's in the hotel

• One-point contact for the group co-ordination in the hotel
• Ensure smooth check in to check out of the entire delegation in the hotel
• Attending Pre-con of the group and action the requirements accordingly
• Coordinating with Duty Manager for everyday operations and reports
• Coordinating with team to meet customer satisfaction and following company procedures to increase productivity
• Responsible for making High Balance, Pay Master, Late check-out, day use and early departure and early check in report, currency exchange, paid out
• Responsible for making Daily briefing sheet, Newsletter and various reports
• Responsible for sending mails to the concerned departments one day prior with all related to group arrivals

Check out checkin

• Guaranteed timely check-ins and check-outs by implementing efficient front desk processes and procedures.
• Addressed employee concerns proactively through open communication channels, fostering a positive work environment within the hotel team.
• Reduced guest complaints by ensuring strict adherence to hotel policies and procedures.
• Handled emergency situations calmly and professionally, prioritizing guest safety at all times.
• Ensured proper cash handling procedures were followed by front desk personnel, reducing discrepancies in end-of-day reports significantly over time.
• Collaborated with the sales team to develop targeted marketing campaigns focused on attracting new guests.
• Streamlined hotel operations by effectively managing front desk, housekeeping, and maintenance staff.
• Assisted in budget management by monitoring expenses and identifying cost-saving opportunities.
• Developed strong relationships with corporate clients to secure repeat bookings for business events.
• Provided personalized attention to VIP guests, ensuring their needs were met beyond expectations during their stay at the hotel.
• Implemented inventory control systems for hotel supplies, minimizing waste while maintaining adequate stock levels.
• Managed guest reservations accurately, optimizing room allocation to maximize revenue opportunities.
• Managed guest feedback effectively, promptly addressing any negative comments and highlighting positive reviews to motivate staff and maintain a high level of customer satisfaction.
• Improved overall efficiency with regular evaluations of staff performance and targeted training programs.
• Served as a liaison between various departments within the hotel, ensuring smooth operational flow across all areas of responsibility.
• Provided exceptional service and assistance to guests upon check-in.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Increased customer service ratings through personable service.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
• Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.