Subeen Lee
Travel Coordinator
Lyneham,ACT
Summary
Deadline-driven travel coordinator, real go-getter with outstanding interpersonal skills. Proven career success developing profitable travel programs and extending clientele base.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Translator and Interpreter
The Korean Embassy
11.2021 - 12.2021
- Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts.
- Replicated flow, style and overall meaning of original texts.
- Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
- Provided verbal summaries of non-English documents for immediate use.
- Liaised with different departments to coordinate information and data gathering for contract development.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
FOH Team Member
Amici
07.2021 - Current
- Stayed ready for quick turnovers by pre-bussing tables.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained accurate records of bookings on reservation system and forecasted probable revenue streams.
- Confirmed appointments, communicated with clients and updated client records.
FOH
Interlude Espresso Bar
12.2020 - Current
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
FOH
White Rabbit
City, ACT
12.2020 - 07.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Scheduled numerous reservations and managed seating arrangements simultaneously while maintaining calm, professional demeanor.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
FOH
Via Dolce
11.2018 - 05.2019
- Stayed ready for quick turnovers by pre-bussing tables.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Serviced bathroom by cleaning surfaces and replacing soap.
- Checked entryway regularly and handled needs such as window cleaning and trash removal.
- Established welcoming atmosphere by greeting each guest warmly.
- Kept hostess station neat and clean with well-stocked supplies.
Manager
Café No.3
09.2016 - 02.2017
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Secured daily cash by verifying totals and making nightly deposits.
- Maintained accurate notes of changes and requests for each event and ascertained allocation.
- Answered questions about store policies and addressed customer concerns.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Assessed staffing needs and recruited new staff using newspaper advertisements, job fairs and social media.
Education
Bachelor of actuarial studies / Bachelor of Arts -
Australian National University
01.2017 - Current
HSC -
Riverside Girls Highschool
02.2015 - 11.2016
Skills
Hospitality service expertise
Guest relations management
Menu memorization
Stocking and replenishing
Guest seating arrangements
Bill computation
Spreadsheet management
Office administration
Overseas tours
Company guidelines and procedures
Hotel accommodations
Fluent in Korean
Cultural expertise
Analytical and Critical Thinking
Dependable and Responsible
Timeline
Translator and Interpreter
The Korean Embassy
11.2021 - 12.2021
FOH Team Member
Amici
07.2021 - Current
FOH
Interlude Espresso Bar
12.2020 - Current
FOH
White Rabbit
12.2020 - 07.2021
FOH
Via Dolce
11.2018 - 05.2019
Bachelor of actuarial studies / Bachelor of Arts -
Australian National University
01.2017 - Current
Manager
Café No.3
09.2016 - 02.2017
HSC -
Riverside Girls Highschool
02.2015 - 11.2016