Subhradip Saha
Melbourne,Australia
Summary
A highly skilled and experienced software professional with 11 years’ experience (5+ years in Australia) of expertise in the software industry. Specialized in technical business analysis, mainframe support and software development. Strong analysis experience for existing systems, conceptualizing new systems and involvement in deploying innovative business solutions ensuring high standards quality control. Seeking a challenging position to leverage my technical skills and contribute to the success of an innovative organization. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Technical Business Analyst
Customer: ANZ Pvt Ltd.
Melbourne, Australia
08.2023 - Current
- Proactively participated in technical requirement walkthrough/ data mapping from backend to front-end and directly liaised with development lead for functional specification changes around different system limitations
- Proactively assisting development teams on various banking related knowledge on business/commercial banking, various loans and credit policies to help in development on new products/banking regulations
- Preparation of Technical documentation with clear requirements from business, writing swagger specs for API developers
- Weekly status updates to project stakeholders on sprint plans and backlogs
- Discussion with stakeholders and PO and documenting and maintain NFR and reviewing the NFR testing
- Monitoring and reporting API and payments flow from A-C systems via Splunk
- Developed and maintained comprehensive records, facilitating smooth regulatory audits and submissions
- Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during testing phase
- Review test cases and execute test cases via postman tools to ensure defect free delivery prior IAT commencement.
- Performed gap analysis between existing systems and proposed solutions.
- Experience in documentation of User stories, epics using JIRA, Confluence tool.
- Extensive experience in managing the bridge between technical and business teams and go through the requirements extensively and converting the business requirements in technical as necessary.
Senior Technical Business Analyst
INFOSYS PVT LTD
Kolkata, India
02.2023 - 08.2023
- Proactively participated in technical requirement walkthrough/ data mapping from backend to front-end and directly liaised with development lead for functional specification changes around different system limitations
- Proactively assisting development teams on various banking related knowledge on business/commercial banking, various loans and credit policies to help in development on new products/banking regulations
- Preparation of Technical documentation with clear requirements from business, writing swagger specs for API developers
- Weekly status updates to project stakeholders on sprint plans and backlogs
- Discussion with stakeholders and PO and documenting and maintain NFR and reviewing the NFR testing
- Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during testing phase
- Review test cases and execute test cases via postman tools to ensure defect free delivery prior IAT commencement.
Technical Business Analyst
Customer: Westpac Banking Corporation
Sydney, Australia
01.2017 - 02.2023
- Collaborated with cross-functional teams to gather and analyze business requirements, translating them into technical specifications for software development projects
- Extensive experience in data analysis, data mapping of APIs from front end to back end
- Developed comprehensive test plans, executed testing procedures, and managed defect resolution processes
- Provided technical guidance on best practices related to business analysis activities
- Experience in documentation of user stories, epics and grouping them as necessary.
- Acted as a liaison between business users and development teams, facilitating effective communication and understanding
- Monitoring API flow via Splunk and resolving issues within any application
- Proactively ensured compliance with industry regulations by meticulously drafting and maintaining comprehensive regulatory documentation
- Developed and maintained comprehensive records, facilitating smooth regulatory audits and submissions
- Proactively worked on NPP Payments in Westpac worked with various teams and analyzed for any issues
- Provided ongoing support and training to end-users, ensuring smooth system adoption and user satisfaction.
- Experience in documentation of User stories, epics using JIRA, Confluence tool.
Senior Developer
Customer: Westpac Banking Corporation
Sydney, Australia
07.2016 - 12.2016
- Designed, developed, and maintained mainframe applications using COBOL, JCL, and DB2, following established coding standards and best practices
- Collaborated with cross-functional teams to define software requirements, ensuring alignment with business objectives
- Conducted thorough testing and debugging of programs to ensure the delivery of high-quality software solutions
- Monitoring and reporting transactions via Splunk integrated with Mainframe
- Developed NPP flow from Mainframe to external systems
- Resolved production issues by conducting root cause analysis and implementing appropriate solutions.
- Reviewed and optimized work of other team developers, providing feedback and instruction for skill improvement and knowledge transfer.
- Coordinated testing and validation procedures through software development lifecycle.
- Analyzed code and corrected errors to optimize output.
Senior Support Analyst
Customer: Latitude Financial Services
Melbourne, Australia
10.2016 - 06.2017
- Provided technical support for mainframe systems, diagnosing and resolving issues to ensure smooth operations
- Investigated and resolved incidents and service requests within defined service level agreements
- Mentored a team of around 20 resources across onshore and offshore
- Collaborated with development teams to implement system changes, enhancements, and patches.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Completed day-to-day duties accurately and efficiently.
Batch Support Analyst
TATA CONSULTANCY SERVICES LTD
Kolkata, India
07.2012 - 09.2016
- Develop solutions for minor Work Requests that involve additional reports to be generated
- Manage the Dev and UAT environments in terms of keeping them updated with the latest production code & configuration, running regular batches and their allocation to ongoing project
- Monitored system performance, identified bottlenecks, and recommended improvements for optimization.
Education
Master in Computer Application -
Sastra University
08.2015
Bachelor in Computer Science -
Acharya Prafulla Chandra College
05.2012
Skills
- API integration
- Swagger
- JSON
- Data Analysis
- Data Mapping
- Splunk Monitoring
- NPP Payments
- IBM Mainframe
- GitHub
- JIRA
- Confluence
- Payment Messages (ISO20022, ISO8583)
- Python (Handson)
- SQL (Handson)
- Eclipse IDE
- Z/OS connect IDE
- Operational Reporting
- Technical Writing
- Microsoft Office Suite
Certification
- Credit Card Security Basics
- Design Thinking
- Big Data 101
- Python for data science
- ITIL
Languages
- English (Fluent)
- Hindi (Fluent)
- Bengali (Fluent)
Languages
English
Professional
Bengali
Professional
Hindi
Professional
References
References available upon request.
Timeline
Senior Technical Business Analyst
Customer: ANZ Pvt Ltd.
08.2023 - Current
Senior Technical Business Analyst
INFOSYS PVT LTD
02.2023 - 08.2023
Technical Business Analyst
Customer: Westpac Banking Corporation
01.2017 - 02.2023
Senior Support Analyst
Customer: Latitude Financial Services
10.2016 - 06.2017
Senior Developer
Customer: Westpac Banking Corporation
07.2016 - 12.2016
Batch Support Analyst
TATA CONSULTANCY SERVICES LTD
07.2012 - 09.2016
Master in Computer Application -
Sastra University
Bachelor in Computer Science -
Acharya Prafulla Chandra College
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