SUCHIB K C
Smart Group
Hornsby,NSW
Work Preference
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Open to relocation:
Yes
Minimum Desired Compensation
$90000/yr
Important To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programsPaid time offWork from home optionFlexible work hoursPaid sick leaveTeam Building / Company Retreats
8
years of professional experience
Dynamic, customer-focused solutions consultant with over two years of experience delivering exceptional service in fast-paced environments. Expertise in addressing complex customer inquiries and providing tailored solutions ensures a seamless customer experience that fosters strong relationships and enhances client satisfaction. Proven problem-solving abilities and effective communication skills contribute to understanding diverse customer needs while driving long-term loyalty and organizational growth. Eager to leverage skills in a challenging role that promotes customer success and impactful business results, complemented by a strong background as a professional packaging specialist dedicated to optimizing packaging solutions and enhancing product presentation.
Work History
Novated Leasing and Salary Packaging Consultant
1 Year 5 Months- Deliver end-to-end support across novated leasing and salary packaging solutions, assessing customer requirements and recommending suitable arrangements based on individual circumstances.
- Analyse salary, vehicle, finance and packaging data to prepare accurate calculations and provide clear comparisons of estimated take-home pay, running costs and overall packaging outcomes.
- Review and validate customer applications, financial information and supporting documentation to ensure compliance with internal policies, processing requirements.
- Investigate complexities with accounts, payroll, salary packaging enquiries, providing technically detailed guidance to customers, employers and internal stakeholders.
- Investigated complexities with accounts and payroll salary packaging enquiries, providing detailed guidance to customers, employers, and internal stakeholders.
- Utilise Salesforce CRM to maintain accurate customer records, manage application workflows, track documentation and coordinate transactions across multiple stages.
- Liaised with employers, payroll teams, and external partners to resolve enquiries, validate information, and coordinate complex tasks.
- Monitored application pipelines, identified processing bottlenecks, and contributed to improved workflow efficiency.
- Utilise Microsoft Excel for day-to-day record keeping, data management, reporting and analysis to support customer assessments.
Solutions Consultant
1 Year 8 Months- Assisted clients by addressing inquiries and ensuring exceptional service delivery.
- Serve as the primary contact for corporate clients and function as a liaison to internal stakeholders.
- Conducted data-driven decisions, offering insights on integration requirements and opportunities to clientele.
- Acting as an advisor by utilizing existing databases and reaching out to clients, improving B2B relationships.
- Handling responsibility for economic management of clients and boosting revenue.
- Delivered customer service through teleconferences and online training sessions.
- Conduct data-driven decisions, providing insights to clientele on integrational requisite and opportunities.
Customer Service Consultant & Technician
2 Years 3 Months- Maintained daily sales quota to support revenue goals.
- Resolved technical issues daily to ensure customer satisfaction.
- Day to day maintenance of technical issues.
- Resolved customer complaints promptly
Customer Service Attendant
3 Years 5 Months- Tend to all customer inquiries with a strong focus on sales.
- Managed inventory by ordering stock regularly from suppliers., and general management of stores.
- Extensive knowledge of craft beers; the store specializes in local craft beers.
- Addressed customer inquiries with emphasis on sales growth.
Education
Master's - professional accounting
Bachelor's - business administration
Skills
Customer retention
Technical Proficiency: Microsoft Office Suite (Word
Excel
PowerPoint) Data Entry & Reporting.
Conflict resolution
Data entry
Analytical skills
Operational support
Cost optimization strategies
Financial analysis
Process improvement
Compliance review
Communication: Verbal & Written Communication
Empathy
Conflict Resolution
Professional Phone Etiquette.
Problem-solving abilities
Timeline
Novated Leasing and Salary Packaging Consultant
Smart Group
03.2025 - 08.2026Read More
Solutions Consultant
IAG & RACQ, HRS Group
07.2023 - 03.2025Read More
Customer Service Consultant & Technician
Star Phones Australia
03.2021 - 06.2023Read More
Customer Service Attendant
Glenhaven Cellarbrations
07.2018 - 12.2021Read More
Thames International College
Bachelor's from business administration
Read More
Holmes Institute
Master's from professional accounting
Read More