Summary
Overview
Work History
Education
Skills
Timeline
Generic
SUCI ANJELITA

SUCI ANJELITA

Springvale,Australia

Summary

Professional Senior Supervisor Business Support employs exceptional rapport and relationship building abilities to cultivate lasting and positive relations among clients, staff and management. Highly developed communicators with outstanding capabilities in complex problem-solving and conflict resolution. Energetic and reliable Office Manager skilled at working with diverse groups of people. Strong track record of motivating teams to achieve project goals. Expert at administrative processes and office procedures. Knowledgeable Supervisor dedicated to improving procedures for file movements, eliminating unnecessary storage and maintaining information safe and secure. Verifies documents, researches problems and implements effective solutions. Organized and focused on leading professional teams and smooth operations to accomplish business objectives. Reliable in exceeding expectations for quality, safety and efficiency. Skilled in leading and motivating team members to success. I had experience as a senior supervisor who builds a team and make sure the KPI of the team will reach well. I do and check the system, Also ensure the system will be followed by team. Not only that, i have experience of recruiting a new team and training them well as per request of the company.

Overview

9
9
years of professional experience

Work History

Staff

Panda Mart
03.2025 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.

Fruit Picker

Part Time Jobs
01.2025 - 03.2025
  • Picked and arranged fruit following specified instructions.
  • Harvested high volumes of ripe, quality fruits from fields and orchards.
  • Enhanced fruit quality by carefully selecting ripe and undamaged produce during harvesting.
  • Removed and discarded damaged fruits to improve harvest quality.

Senior Supervisor Business Support

PT. FUSE Technology Indonesia
12.2018 - 01.2025
  • Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organizational objectives.
  • Implemented strict quality standards for consistent company representation across multiple channels.
  • Scheduled weekly projects, anticipating timelines for milestones and completion dates.
  • Developed long-term training strategies for new and existing employees across multiple departments.
  • Optimized employee schedules by balancing company priorities with staff leave requests and shift preferences.
  • Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivizing staff to continually achieve and exceed expectations.
  • Oversaw employee recognition program to encourage professional development and high performance.
  • Implemented staffing strategies to secure qualified personnel to meet business demands.
  • Supervised and delegated tasks to employees to meet key productivity targets.
  • Maintained a positive, professional working environment to optimize staff and customer satisfaction.
  • Recruited high-performing and accomplished team members, nurturing talent to develop skilled and capable workforce.

SPV

OVO Indonesia
06.2018 - 12.2018
  • Created plans and communicated deadlines to complete projects on time.
  • Managed bookings to optimise team availability.
  • Prepared orders to deliver excellent presentation and quality standards.
  • Engaged with customers to better understand needs and deliver excellent service.
  • Handled customer concerns and escalated major issues to supervisor.
  • Achieved service time and quality targets.
  • Spoke to customers in multiple languages to resolve problems and answer questions.
  • Planned and executed new strategies to increase sales.

Specialist Marketing

09.2016 - 05.2018

Education

Bachelor - Midwifery Science

University of North Sumatra

Skills

  • Product and service knowledge
  • Recruitment and hiring
  • Understanding regulatory requirements
  • General office administration
  • Hospitality
  • Customer relationship building
  • Team leadership
  • Fast learner
  • Training a new system

Timeline

Staff

Panda Mart
03.2025 - Current

Fruit Picker

Part Time Jobs
01.2025 - 03.2025

Senior Supervisor Business Support

PT. FUSE Technology Indonesia
12.2018 - 01.2025

SPV

OVO Indonesia
06.2018 - 12.2018

Specialist Marketing

09.2016 - 05.2018

Bachelor - Midwifery Science

University of North Sumatra
SUCI ANJELITA