Sudharshan Palanivel
business analyst
Melbourne,Australia
Summary
Business Analyst with experience across enterprise IT and digital healthcare projects, supporting requirements analysis, UAT, and process documentation. Strong analytics background (Master of Analytics, RMIT University) with hands-on expertise in Python, SQL, Power BI, Tableau, and Excel for data-driven decision-making. Proven ability to collaborate with stakeholders, map BPMN workflows, support go-live and cut-over activities, and translate complex business needs into clear, actionable functional documentation.
Overview
1
1
years of professional experience
3
3
Certification
Work History
Technical Support Analyst
Tech Mahindra (Partnered with Telstra)
Melbourne, VIC, Australia
10.2025 - Current
- Provide inbound technical support to Telstra customers, diagnosing connectivity and network-related issues across digital platforms.
- Log, categorize, and resolve incidents using CRM and ticketing systems while maintaining data accuracy and service quality standards.
- Escalate complex technical issues to backend teams to ensure timely resolution in line with SLAs. Communicate troubleshooting steps clearly and guide customers on digital self-service solutions.
- Analyzed and resolved customer issues related to software applications and hardware configurations.
Business Analyst (Digital Health Integration)
Sigma Healthcare
Melbourne, VIC, Australia
03.2025 - 06.2025
- Documented current-state and future-state laboratory and pharmacy workflows for Shared Laboratory Information System (SLIS) rollout.
- Facilitated stakeholder workshops with clinicians, lab coordinators, and vendor teams to gather functional requirements and define acceptance criteria.
- Supported UAT activities including analyzer and peripheral device testing, printer readiness checks, and end-to-end workflow validation.
- Contributed to go-live planning through preparation of run-sheets, cut-over task lists, and on-site user support coordination.
- Developed concise training materials and provided floor-walk support during deployment; captured post-go-live feedback for continuous improvement.
- Analyzed business processes to identify inefficiencies and recommend improvements.
Program Analyst Trainee (Business Analysis & Testing)
Cognizant
India
08.2022 - 04.2023
- Collaborated with business stakeholders and development teams to elicit and document functional and non-functional requirements for enterprise applications.
- Designed and executed test cases to validate business logic and system functionality; coordinated UAT cycles and tracked defects using JIRA.
- Prepared functional documentation, test evidence, and user guides to support system deployments and operational handovers.
- Participated in Agile ceremonies including sprint planning, daily stand-ups, and retrospectives.
- Worked closely with QA and development teams to streamline testing workflows, improving issue resolution time by 15%.
Education
Masters of Analytics - Business Analytics
RMIT University
Melbourne, Australia07.2025
Bachelor of Technology - Computer science
Panimalar Institute of Technology
Chennai, India05.2022
Skills
- Business Analysis: User stories, acceptance criteria, functional specs, process mapping (BPMN)
- Testing & Delivery: UAT planning/execution, test cases, defect tracking (JIRA), go-live support
- Analytics & Data: Python, R, SQL, Power BI, Tableau, Excel; data cleaning, visualization, basic modeling
- Tools & Methodologies: JIRA, Confluence, Visio, Agile/Scrum
Accomplishments
- Best Team Presentation – Car Rental Application Development, Panimalar (2022)
- Hackathon Finalist – Arduino Robotics Showcase, Panimalar (2022)
Certification
- SAS Advanced Analytics Certification – RMIT University (2025)
- Agile Fundamentals — Coursera, 2024 (In progress)
- Certificate of Completion – Telstra Payment Assistance Training
Timeline
Technical Support Analyst
Tech Mahindra (Partnered with Telstra)
10.2025 - Current
Business Analyst (Digital Health Integration)
Sigma Healthcare
03.2025 - 06.2025
Program Analyst Trainee (Business Analysis & Testing)
Cognizant
08.2022 - 04.2023
Masters of Analytics - Business Analytics
RMIT University
Bachelor of Technology - Computer science
Panimalar Institute of Technology
Eligibility:
Full work rights in Australia (Post-study work visa)