Sue Mcfadyen
Palm Beach,QLD
Summary
I moved to Gold Coast after a marriage breakup of 44 years to be closer to family. I minded my granddaughter until she started school and picked up small jobs. Would love something now more substantial and regular . Also to meet new people and be part of a team again.
Overview
30
30
years of professional experience
Work History
Bookkeeping Clerk
CKM Painting
01.2020 - Current
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Used accounting software to prepare weekly and monthly financial reports.
Front Desk Receptionist
Sevan Holiday Resort
07.2014 - 07.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
Customer Service Specialist
Nab Bank
01.1994 - 05.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
Education
Year 12 Certificate -
Bellingen High School
Bellingen, NSW12.1972
Skills
- Accounts Payable and Accounts Receivable
- Bookkeeping Procedures
- Bookkeeping Principles
- Payroll Preparation and Processing
- Figures Calculations
- Petty Cash Disbursement
- Office Reception
- Attention to Detail
- Ledger and Journal Entries
- Staff Management
- Accounts Payable and Receivable
- Account Reconciliation
References
Ruth Battis 0422404819
Wendy Griffith 0409006582
Brooke Graham 0416549614
Timeline
Bookkeeping Clerk
CKM Painting
01.2020 - Current
Front Desk Receptionist
Sevan Holiday Resort
07.2014 - 07.2017
Customer Service Specialist
Nab Bank
01.1994 - 05.2014
Year 12 Certificate -
Bellingen High School
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