Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Suganthini Sithamparanathan

Inala

Summary

Hardworking and friendly individual from Sri Lanka with experience in different jobs, including customer service and healthcare support. Now living in Australia and looking to start a career as a dental assistant. Reliable, quick to learn, and enjoy helping others feel comfortable and cared for.

Overview

12
12
years of professional experience

Work History

Accountant

Joy of Life Centre
01.2024 - 03.2025
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.

Team Leader Manager

Sri Lanka Telecom
01.2018 - 12.2020
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.

Computer Assistant

Agrarian Service Centre
01.2016 - 12.2017
  • Facilitated smooth communication between departments by managing email accounts and distribution lists.
  • Ensured data security with implementation of antivirus software and regular system scans.
  • Generated reports covering details about data, system operation, and error monitoring.
  • Assisted in the development of custom applications to meet specific departmental needs.
  • Maximized productivity by creating user-friendly guides for various software programs.

Dental Assisstant

Internation Dental Care
01.2013 - 12.2013
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.

Education

Certificate in Psychological Counselling - Counselling

Edukinniya PVT LTD
Northeastern Province, Sri Lanka
12-2024

Bachelor of Arts - Art

Universty of Peradeniya
Central Province, Sri Lanka
04-2024

Diploma in English - English Language

British College of Education
Northeastern Province, Sri Lanka
07-2021

Computer Application Assisstance Level 3 - Computer Operating

National Apprentice And Industrial NAITA
Northeastern Province, Sri Lanka
06-2017

Dental Assisstant Level 3 - Dental Nursing

Dental Care International
Central Province, Sri Lanka
09-2015

Skills

  • Financial statements
  • Accounts payable and receivable
  • Bookkeeping
  • Data entry
  • Time management
  • Impression taking
  • Oral surgery support
  • Documenting patient history
  • Relationship building
  • Teamwork
  • Appointment scheduling
  • Dental education

Languages

Tamil
Native or Bilingual
Sinhala
Professional Working
English
Professional Working

Timeline

Accountant

Joy of Life Centre
01.2024 - 03.2025

Team Leader Manager

Sri Lanka Telecom
01.2018 - 12.2020

Computer Assistant

Agrarian Service Centre
01.2016 - 12.2017

Dental Assisstant

Internation Dental Care
01.2013 - 12.2013

Certificate in Psychological Counselling - Counselling

Edukinniya PVT LTD

Bachelor of Arts - Art

Universty of Peradeniya

Diploma in English - English Language

British College of Education

Computer Application Assisstance Level 3 - Computer Operating

National Apprentice And Industrial NAITA

Dental Assisstant Level 3 - Dental Nursing

Dental Care International

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Suganthini Sithamparanathan