Rosemary Loncaric
Melbourne,VIC
Summary
Proven to excel in customer experience roles at Greater Western Water, I leverage Microsoft Office expertise and exceptional interpersonal communication to enhance service quality. Achievements include streamlining customer interaction processes and fostering positive community relations, demonstrating adaptability and a commitment to continuous improvement.
Overview
6
6
years of professional experience
Work History
Customer Experience Team Member
Western Water Corporation
Melbourne
04.2019 - Current
- Company Overview: Greater Western Water
- Deliver exceptional, proactive, timely customer experience using a multi-channel approach (phone/online/face to face) to provide advice and information on customer issues to customers and when needed, the broader community
- Ensure the integrity of Western Water customer information and record keeping in all interactions, meeting deadlines for customer responses, requests and providing follow up contact
- Ensure quality writing, presentation and verbal communication is delivered at all times, supporting a culture of quality, accurate advice, flexibility to support diversity within our customer base and accessibility
- Efficiently manage and deliver outcomes for a number of tasks simultaneously and achieve initiatives and measures consistent with agreed goals with a strong focus on innovation and a can-do attitude
- Keep abreast of Western Water information as well as broad knowledge of State Government water-related policies and directions, to help boost the level of expert advice provided to our customers
- Proficient computer skills in using Microsoft Office, CARE and AquaRate, CCS, social media and customer service requirements for the water industry, as well as dealing with community in a face-to-face setting
- Responsible for providing advice and information to customers on customer service issues
- To relieve receptionist at reception, taking calls transferring to relevant departments, customers arriving in reception for queries and checking in visitors
- Identify areas for improvement, narrowing focus for decision-makers in making necessary changes
- Maintain positive working relationship with fellow staff and management
- Greater Western Water
Simple Plumbing Applications
Greater Western Water
Melbourne
10.2024 - 12.2024
- Conflict resolution
- Microsoft office expertise
- Effective communication
- Interpersonal communication
- Adaptability and flexibility
- Analytical thinking
- Time management abilities
- Multitasking
- Customer service excellence
- Verbal and phone communication
- Email and written communication
Education
High School Diploma -
Batman Institute
Melbourne 01-1991
Skills
- Conflict resolution
- Microsoft office expertise
- Effective communication
- Interpersonal communication
- Adaptability and flexibility
- Analytical thinking
- Time management abilities
- Multitasking
- Customer service excellence
- Verbal and phone communication
- Email and written communication
Referees
Adam Heaton
Adam.heaton@gww.com.au
Phone: 0428908981
Lea Rippon
Lea.rippon@gww.com.au
Phone: 0474228878
Timeline
Simple Plumbing Applications
Greater Western Water
10.2024 - 12.2024
Customer Experience Team Member
Western Water Corporation
04.2019 - Current
High School Diploma -
Batman Institute