Sujan S. Shrestha
East Perth,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Results-driven professional with exceptional leadership qualities and positive attitude. Possesses in-depth understanding of customer service and operations management coupled with strong problem-solving and decision-making skills. Committed to driving team performance and ensuring operational excellence to enhance business outcomes.
Overview
2
2
years of professional experience
Work History
Housekeeping Room Attendant
Silk Hospitality
05.2022 - Current
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
Bartender
Criniti's
03.2023 - 09.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Education
MBA - Hospitality And Tourism
Kaplan Business School
Perth, WA11-2024
Bachelor of Science - Information Technology
Asian School of Management And Technology
03.2019
High Schhol - Business Studies
Trinity International School
07.2013
Skills
- Customer Service
- Conflict Resolution
- Safe Food Handling
- Teamwork and Collaboration
- Decision Making
- Technical knowledge
Languages
Nepali
Native/ Bilingual
English
Professional
Hindi
Limited
Timeline
Bartender
Criniti's
03.2023 - 09.2024
Housekeeping Room Attendant
Silk Hospitality
05.2022 - Current
Bachelor of Science - Information Technology
Asian School of Management And Technology
High Schhol - Business Studies
Trinity International School
MBA - Hospitality And Tourism
Kaplan Business School
Similar Profiles
Marlen Unger (Em)Marlen Unger (Em)
Housekeeping Coordinator at Silk HospitalityHousekeeping Coordinator at Silk Hospitality
AMIRAH HANNAH HANAFIAHAMIRAH HANNAH HANAFIAH
Senior Housekeeping Supervisor at Silk HospitalitySenior Housekeeping Supervisor at Silk Hospitality
Lasanh ThepphavongLasanh Thepphavong
Room Attendant at Silk HospitalityRoom Attendant at Silk Hospitality