Sukhvir Kaur
Perth,WA
Summary
Master degree holder in Information Technology who loves to interact with clients and solve technical issues. I have strong technical skills, particularly in IT, computer applications and information technology management. In my Maters studies, I took on a number of leadership roles, including group projects, seminars and presentations. I am a resourceful Specialist known for high productivity and efficient task completion. Skilled in data analysis, project management, and strategic planning. Excel at communication, problem-solving, and adaptability, ensuring success in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Specialist Customer Relationships (AML)
The Perth Mint
Perth, WA
08.2023 - 12.2024
- Responded promptly to all incoming calls, emails, letters, or other communications from customers.
- Participated actively in team meetings focused on improving overall customer experience.
- Identified opportunities to upsell products or services to existing customers.
- Established and maintained strong relationships with key clients to ensure long-term business growth.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Conducted comprehensive due diligence checks on customers' accounts to ensure compliance with AML regulations.
- Conducted periodic reviews of customer accounts to ensure compliance with AML regulations.
- Verified customer identity using public records, financial databases, and other resources.
- Identified customer risk levels based on established criteria.
- Monitored data entry accuracy and completeness, ensuring all information was entered in the correct format.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Recorded all customer interactions into the database system accurately and completely.
IT Customer Service Technician Specialist
Scantek
Perth, WA
09.2022 - 08.2023
- Collaborated with the technical team to investigate system errors and find resolution.
- Determined areas of improvement within established protocols involving processes, procedures, and methods.
- Analyzed workflows and established priorities for daily operations.
- Identified and resolved programming errors and faults through systematic testing, debugging, and diagnosis.
- Updating and maintaining technical program, end user documentation, and operational procedures.
- Built relationships with multiple stakeholders, including state government, contractors, and small to medium business owners by providing top-notch customer support while maintaining strict confidentiality.
- Served as network administrators well by creating accounts and managing permissions for users.
- Attended training for technology changes that would impact the system and developed documentation for internal and external stakeholders.
- Assisted customers with queries related to company products and technical issues through phone and email, maintaining SLA deadlines.
- Performed tasks within delegated responsibility and led the team.
- Ensured all customer inquiries were answered promptly with a high level of accuracy.
IT Technical Support Intern
Joseph Banks Secondary College
Perth, WA
04.2022 - 07.2022
- Assisted crew with setting up technical equipment and operational framework.
- Provided backup technical support for router, firewall and wireless access point.
- Provided excellent customer service by responding to phone, email and online requests, questions and complaints
- Supported IT teams in maintaining company hardware and software systems.
- Ensured customer satisfaction by resolving technical issues in a timely manner.
- Resolved network connectivity issues for users onsite and remotely.
- Configured user accounts, passwords, file permissions.
- Implemented security measures to protect sensitive data from unauthorized access.
- Monitored support activity trends to create problem resolution and solution reports.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
Education
Master of Information Technology - IT Management
Murdoch University
Perth, WA07.2021
Bachelor of Computer Applications - Computer Science
Punjabi University
Patiala, Perth, India05.2015
Skills
- Risk Management
- Quality Assessment
- Interpersonal communication
- Multitasking
- Attention to Detail
- Data analysis
- Effective communication
- Analytical Thinking
- Customer Relationship Management
- Decision Making
- Key Performance Indicators
- Continuous Improvement
- Written and verbal communication
- Problem-solving aptitude
- Phone Etiquette
- Organization and recordkeeping
- Customer service excellence
- Emotional intelligence
- Teamwork and collaboration
- Analytical skills
- Time management abilities
- Adaptability and flexibility
Certification
- Professional year Certificate
- Metal health First Aid Officer
- Professional Boundries
Languages
English
Full Professional
Hindi
Full Professional
punajbi
Full Professional
References
- Duke Mataa - 0450031299 - Customer Relationship Team Leader at Perth Mint
- Dean Wotton - 0433499260 - Customer Relationship Team Leader at Perth Mint
- Guddi D - 0450051374 - Risk & Complaince Team Leader at Perth Mint
Timeline
Specialist Customer Relationships (AML)
The Perth Mint
08.2023 - 12.2024
IT Customer Service Technician Specialist
Scantek
09.2022 - 08.2023
IT Technical Support Intern
Joseph Banks Secondary College
04.2022 - 07.2022
Master of Information Technology - IT Management
Murdoch University
Bachelor of Computer Applications - Computer Science
Punjabi University